"The service is charged arbitrarily and the price is not transparent", "the skills and quality of the childcare sister-in-law are seriously inconsistent with the introduction of the business", "the housekeeping service attitude is poor and inexperienced", ......
With the rapid development of social economy, the acceleration of the pace of life, and the acceleration of the aging of the population, people's demand for cleaning, childcare, elderly care and other services has increased rapidly, and the orders for housekeeping services have also skyrocketed. However, the development of this industry has not led to a general improvement in service quality and safety.
Recently, a "confinement sister-in-law is suspected of feeding sleeping drugs to the baby to sleep" has attracted attention.
Mr. Li from Taiyuan, Shanxi Province, hired a confinement lady to take care of the baby on the Swan Daojia app, and the first confinement lady was not skilled in business, which caused the child's umbilical cord to suppurate and did not sleep all night. After that, a new confinement lady was replaced, and the child slept very well that night when the confinement lady arrived, but the next day there was blood in the stool. Twelve days after the confinement lady arrived at home, Mr. Li found a variety of sleeping drugs hidden by the other party in the hidden place of the kitchen, but the confinement lady's explanation for this was inconsistent and inconsistent.
After discovering gamma oryzanol (sleeping medicine) in the kitchen, Mr. Li called the police, dismissed the confinement sister-in-law, and reported the matter to the Swan Daojia platform. Mr. Li said: "* It is recommended to take the baby to the hospital for a check-up, and I and the confinement lady both think that it is better for the staff of the platform to be present, but after contacting several times, they are not present. Later, after a long time, even if I was fed medicine, I might not be able to find out, and the child was too young, and the examination might have to draw blood, and I was reluctant to let the child suffer. ”
According to the reply of the staff of the national customer service center of Swan Daojia: the platform stipulates that the confinement lady needs to make a list of items for the customer and open the package for inspection when she goes to the house. "The customer may not have looked at the list carefully at that time, and gamma oryzanol is the medicine used by the confinement lady to regulate endocrine herself. ”
The Swan Daojia platform responded that there is no direct evidence to prove that the confinement lady fed the baby sleeping pills, but the confinement lady did not report all the drugs to the customer according to the regulations when she went to the house, and the platform has retrained it and decided to deduct its 500 yuan deposit to the customer as compensation, and at the same time, the platform is also willing to reduce the information service fee for the customer to find the confinement lady on the platform.
Are you already "immune" to such news?
The demand for domestic services is increasing, but the number of domestic workers is mixed, and with it, the risk of employment increases.
There are several main reasons for the frequent chaos in the housekeeping industry:
1.The barriers to employment are low and there is a lack of regulation. At present, most of the housekeeping market has the phenomenon of "only one ID card and health certificate can enter the industry", and some even health certificates are not required. If the domestic service company does not carefully check the person who has even falsified the health certificate, once it enters the employment relationship, there will be a mistake or accident, which will cause huge property damage or personal injury.
2.Internal training has shrunk greatly, and professional skills are not guaranteed. Most of the housekeeping staff are trained internally by each housekeeping company, and the internal employment certificate is issued, and there is no strict and unified training standard.
3.There is no way to check whether the domestic staff has a "black history". When some housekeeping companies recruit, most of the people who come to apply for housekeeping only use an ID card and a simple interview to do a preliminary screening, and will not do too much background information check on the candidates.
Based on the effective prevention of potential employment risks, employers need to consider not only service skills, but also their character and integrity, as well as whether they have a bad record, so as to prevent those "problematic" candidates in advance, and reduce financial losses or threats to life safety for themselves and their families. So, how can employment risks be prevented?
The first is to do your homework and do a good background check. Try to choose a formal domestic service agency, and carefully check the identity information, qualification certificates, and criminal records of domestic service personnel. Pay more attention beforehand, and feel more at ease afterwards.
The talent cloud service integrity green code can help employers screen out honest and qualified employees, and can also allow employers to understand their integrity information at a glance when choosing domestic service personnel, including employees' basic identity verification, negative social security records, court litigation records, dishonesty records, financial risk records, etc., so as to eliminate domestic service risks and make employers feel at ease.
The second is to sign a written contract with the housekeeping company and the housekeeping service staff. Clauses that are prone to disputes, such as service standards, payment conditions for labor fees, and handling of liability for breach of contract, shall be detailed and clarified in writing.
The third is to prevent and reduce and promote risk resolution. On the one hand, employers should protect their own important assets, eliminate potential safety hazards in a timely manner, and provide a safe working environment for domestic service workers. On the other hand, domestic service personnel are required to "take risks to work", and domestic service agencies or domestic service personnel purchase liability insurance, accident insurance, etc., to ensure that the insurance company shares the risk when the domestic service personnel themselves suffer damage or cause damage to the employer or a third party.
Whether it is negative news or the quality of employees needs to be improved, employers or institutions should focus on identifying the judicial risk behaviors of applicants on the premise of preventing employment risks when recruiting and employing domestic service personnel, so that employment is more assured and employment is more secure.