Some dental institutions think that meetings are meaningless and a waste of time, and such institutions are often prone to bottlenecks, while excellent institutions often put a lot of effort into meetings.
In fact, meetings are extremely rewarding in running a dental clinic to promote teamwork, exchange information and solve problems, as well as to change the mindset of employees, correct their attitudes and raise awareness.
When the crazy uncle first came out of work, he also thought that it was a waste of time and energy, but after doing management, he found that holding meetings is a very artistic and wise thing, which can not only improve the business effect, but also unite the centripetal force of the team.
The underlying logic of the meeting is to unify thoughts and consciousness in terms of information exchange, decision-making, problem solving, and experience sharing through the meeting, and form a common goal.
The above theory is relatively boring, back to the topic, in oral management, meetings are an important means to achieve control goals, and it is a key behavior action for team management. Crazy Uncle is the main line of the timeline, to divide the important meetings of the dental institution, here is mainly to explain the daily, weekly and monthly meetings, as for the quarterly, semi-annual meetings and annual meetings and then special explanations.
1. Daily meetings
The daily meeting is generally aimed at business departments, such as the promotion department, the network power department, the on-site consulting department and the marketing department, which are responsible for the performance.
For the business department, the company's strategic goals should be broken down into daily indicators, and the responsibility should be assigned to the people, and the managers should control the results on a daily basis.
Generally, it will be divided into morning meeting, afternoon meeting and evening party.
1. Morning meeting
The purpose of the morning meeting is mainly to improve morale, introduce departmental culture and corporate values, strengthen the day's work goals and plans, and focus on follow-up and coordination matters on the day.
2. Luncheon
The luncheon is a meeting between the morning meeting and the evening party, and it is generally focused on dealing with the problems of the day. This format is more diverse, for example, it can be one-on-one or in small groups.
For example, special treatment is carried out on the follow-up and handling of key customers on the same day; Or have a separate conversation about employee issues.
3. Evening party
The evening party is a summary of the day's work before the end of the day: the completion of the day's goals, summarizing and sharing experiences, and tomorrow's key work.
Generally, the main core of the party is to review, track, evaluate, reward and punish the completion of the day, formulate supply measures for the work that has not been done, and take stock of customers such as appointments and door-to-door appointments the next day.
2. Weekly meetings
The weekly meeting is a phased summary of the achievement of each month's goals, and my personal recommendation is to put it on Monday afternoon, and the participants are the middle and senior management of the dental institution, that is, the heads of the departments.
Why is this meeting held on Monday, this guarantee of the timeliness of the meeting is conducive to process control, and the target deviation can be adjusted in time.
Weekly meetings generally need to include several important topics:
1. Last week's work summary and this week's work plan.
The heads of each department are clear about the work content of other departments of the organization, which is more conducive to work collaboration and achieve a closed loop at the business level.
2. Data analysis of each business port.
The data analysis of each business port, including performance progress, channel output progress, project output progress, personnel output progress, etc., through data analysis of the completion and deviation situation, etc., find out the corresponding problems, and report the corresponding solutions.
3. Market insight.
The market situation collected by each service port and the corresponding adjustment of the situation of competing products.
4. Key special work of cross-departmental collaboration.
The special work of cross-departmental collaboration is discussed, and the detailed rules, time nodes and relevant responsible persons for the implementation are formulated.
5. Report on medical quality, service quality, customer satisfaction, etc.
These aspects indirectly affect the healthy development of the institution and need to be controlled in a timely manner on a weekly basis.
3. Monthly meetings
The monthly meeting focuses on reviewing the problems of the previous month, analyzing the progress deviation, analyzing the existing problems and reasons, adjusting new strategies, honoring and commending (individuals and departments), explaining the performance goals and achievement strategies of the month, and promoting marketing theme activities and preferential measures.
The most important thing in the monthly meeting is to formulate an adjusted strategy according to the situation of the previous month to achieve the performance goals of the current month.
Generally, the monthly meeting will be divided into two groups: one is the monthly meeting of the management; The other is an all-hands meeting.
The meaning of the two is different, and the all-staff meeting focuses more on rewards and commendations, promoting the policies and goals of the month, etc., and focuses on morale encouragement.
The above is the rhythm of the meeting of the dental institution, which you can refer to. These meetings are based on the principles of collective intelligence, synergy, efficiency and unity of purpose, and are oriented towards achieving the set goals.