Course Background:
Within the company, cross-departmental communication is very important, but there is often a phenomenon of communication failure, which stems from the reasons for the lack of self-protection and a sense of integrity in each department, it is very important to improve this state, in the communication with many managers, it is found that the desire for smooth communication is very strong, but due to the difference in personal subjective cognition, failed to cross the barrier of departmental protection, in this case, it is obviously not enough to improve communication skills alone, it is more important to start from the concept aspect, put the right position, Balance local interests with global interests and gain insight into the interpersonal factors behind cross-departmental collaboration.
Communication skills themselves can also play a big role, according to statistics, the time spent on internal communication in the workplace is about 40%-50% of their working time, and the rate of coordinated communication will be higher as the position progresses. Improving communication skills has become an important means of improving the effectiveness of communication within the company to improve operational efficiency.
Through the analysis of human nature, this course deeply searches for the basic methods, processes, and basic principles that impress others. Reorganize the interpersonal relationship and cooperation between departments, rationally analyze from the perspective of work, and start from the coordination and integrity of departments, so that students can master the basic methods of cross-departmental communication, analyze the main contradictions from the perspective of human nature and motivation, and achieve smooth work and communication.
Course Benefits:1Discover and understand the communication position and grasp the coordination points of different positions;
2.Master the basic elements of communication so that communication can be carried out smoothly;
3.Learn to build trust and resolve conflicts through basic channels;
4.Learn empathetic analysis methods, and truly know yourself and your opponent;
5.Learn to use the principle of work motivation to shorten the interpersonal distance between departments;
6.Master how to quickly locate each other's personalities and achieve efficient collaboration;
7.Master targeted communication skills and principles and methods of doing things in the workplace.
Course duration: 2 days, 6 hours per day.
Course Target: Middle and senior management cadres.
Course format: theoretical lecture + practical exercise + case discussion + game interaction + Q&A.
Course outline. Case Import: Production Collaboration.
Part 1: Analysis of the current situation and obstacles of cross-departmental collaboration.
Lecture 1: Hidden barriers to collaboration between departments.
1. Systemic obstacles to departmental collaboration.
1.Bureaucratic and structured – the division of labor is too detailed and there is a lack of mutually beneficial interfaces.
2.Sectoral protectionism – lack of a holistic approach.
3.Inertia of thinking – setting artificial boundaries.
2. Contradictory obstacles to departmental collaboration (classification of workplace contradictions).
The core of the contradiction of departmental collaboration: emotions and relationships.
1.Contradiction in cognition.
2.Contradictions in the management of subordinates.
3.Contradictory to the organization's resources.
4.Contradictions in the coordination of the same departments.
3. Operational obstacles to departmental collaboration.
1.Loss of communication advantage.
2.Misuse of communication skills.
Case in point: An abrupt feast.
Lecture 2: Improving the Two Dimensions of Collaboration.
Dimension 1: Adjust cognition - identify the initiative.
1.Take the initiative in me: things are more important than people, and the key is to promote events.
2.Take the initiative in people: people are more important than things, and the important thing is the feelings of the other party.
Dimension 1: Improving Behavior – Building Relationships and Mastering Communication Skills.
1.Relationships need to be managed – strengthen the planning of relationship improvement.
2.Use communication skills – increase the effectiveness of communication.
Lecture 3: Building a Good Relationship and Building a Collaborative Cornerstone.
1. The role of good relationships in departmental collaboration.
1.Foster a willingness to collaborate.
2.Generate empathy.
Case: Mengniu – internal assistance.
Second, the cultural genes of interpersonal relationships.
1.Geopolitical theory.
2.Cultural differences between the East and the West.
3. Five obstacles to interpersonal relationship building.
Obstacle 1: Lack of trust.
Obstacle 2: Fear of conflict.
Obstacle 3: Lack of input.
Obstacle 4: Evading responsibility.
Obstacle 5: Lack of planning.
4. Five ways to build relationships.
Method 1: Lower your stature to build your own interpersonal strengths.
Method 2: Create an atmosphere to give subordinates a better interpersonal feeling.
Method 3: Interact frequently to shorten interpersonal boundaries.
Method 4: Focus on investment to leave deep memories.
Method 5: Focus on FM resonance of interest.
Part 2: Controlling Emotions and Resolving Conflicts.
Lecture 1: The Emergence of Conflict.
1. Stimulation of interests.
1.Derivation of biological instincts.
2.Mapping of group interests.
Second, the impact of emotions.
1.The underlying logic of the full sense.
2.The transformation of sensibility and reason.
1) The physiological embodiment of sensibility first - fast thinking.
2) Slow thinking, an important sign of rationality.
3.Distinguish between benign and malignant conflicts.
1) Scope of influence.
2) Duration.
3) Whether it is controllable.
Lecture 2: Emotional Control Methods for Conflict Resolution.
1. The four characteristics of emotions.
Case in point: The kick-cat effect.
Feature 1: Emotions will be transmitted.
Feature 2: Emotions will be amplified.
Feature 3: The weak hurt greatly.
Feature 4: Long-range and close-range performance.
2. Discover your own emotions.
1.Perceive characteristics of emotional responses.
2.Find the mood onset threshold.
3. Control your emotions.
Emotions are tools, not goals.
1.Improves cognition.
Case: Zeng Guofan's sedan chair.
2.Improve the state.
3.Slow down the pace.
4.Transform the environment.
4. Discover the emotions of others.
1.Changes in speech rate and tone.
2.Body language warning signs.
5. Guide the emotions of others.
1.Change the opponent's posture.
2.Lower the tempo.
3.Put the topic aside for now.
Part 3: Cross-departmental communication skills.
Lecture 1: The Six Elements of Communication.
Definition of communication: The process of combining verbal and non-verbal to achieve a goal.
Element 1: Communication goals.
Element 2: Emotional expression.
Interaction: A way of expressing emotions.
Element 3: Atmosphere creation.
Element 4: Describe things.
Interactive: Describe things accurately.
Element 5: Balancing differences.
Case: Parents balance their children's learning and entertainment.
Element 6: Reach an agreement.
Lecture 2: The Hope and Hearing of Communication.
1. Hope - Perceive the non-verbal expression of the person you are communicating with.
1.Gain insight into body language.
2.Learn the mysteries of expressions.
2. Smell - be good at listening to each other's expressions.
Interaction: The difference between listening and listening.
1.The five levels of listening.
Level 1: Hear but don't hear.
Level 2: Pretend to listen.
Level 3: Selective listening.
Level 4: Attentive listening.
Level 5: Put yourself in your shoes.
2.Top 3 tips for listening.
Tip 1: Active listening.
Skill 2: Empathetic listening.
Tip 3: Listen critically.
3. Questioning: Skillfully ask questions to guide the results of communication.
1.Open-ended questions for information.
2.Closed-ended questions lock information.
3.Repetitive questioning finds blind spots.
Interactive: Interpretation of the message of "I Am a Little Bird".
4.Hit the pain point directly and improve the level of persuasion (the skill of persuading others).
The key to convincing others is in the interest.
1) Real details.
2) Reasonable references.
3) Treat things not people.
Fourth, cut - personalized communication skills.
1.Quickly identify the other person's personality.
1) Traits of an aggressive personality – quickness, a sense of purpose, and a dichotomy.
2) Characteristics of analytical personality - rigorous, process master, principle-oriented.
3) Characteristics of communicative personality - happy, quick to change, and jumping in thinking.
4) Characteristics of executive personality - down-to-earth, emotional, pessimistic.
5) The characteristics of comprehensive personality - moderation, entanglement, and lack of obvious distinction between key points.
2.Establish communication with different personality objects.
1) Communication with an enterprising personality – focus on the facilitation process.
2) Communication with Analytical Personality – Focus on guiding goals.
3) Communication with a communicative personality – focus on controlling topics.
4) Communication with Executive Personality – Respect for personal feelings.
5) Communication with the integrated personality – pay attention to distinguishing the key points.
Instructor Assistant Bingbing: 19906518391