Course Background:
Martina Haas, a researcher at Wharton School, found that 75% of cross-functional teams had problems, with at least three of the five indicators of budget targets, schedule maintenance, staying on schedule, meeting customer expectations, and aligning with company goals, and the problem was not just with employees, but with communication and collaboration between departments and department members. Mature communication skills are an important factor in the success or failure of a business. Good communication is the basis for the normal operation of an enterprise, and poor communication directly leads to low efficiency of the enterprise! As the backbone of the enterprise, management cadres play the role of connecting the upper and lower levels, from assisting the boss to arranging the work of subordinates, motivating subordinates, coordinating with horizontal departments, etc., all rely on communication, so master effective communication skills, can quickly improve personal work efficiency and department management efficiency!
There is no such thing as a perfect individual, only a perfect team; There is no such thing as a perfect department, only a perfect company.
Cross-departmental Communication and Collaboration Ability Training" is a communication course that crosses the wall of the department to achieve efficient collaboration, and pushes it to the wall of the department to achieve efficient collaboration. The development of the course is based on the cultivation of communication awareness, the training of communication methods, and the application of communication skills in cross-departmental collaboration of managers to break through the walls of departments, achieve efficient collaboration, and achieve organizational performance.
Course Benefits:
Cultivate a sense of collaboration and create an efficient organizational atmosphere;
Overcome communication barriers and improve the efficiency of communication and collaboration;
Master communication skills and improve cross-departmental communication skills;
Use win-win thinking to master the system of dynamic dialogue;
Enhance interpersonal harmony and improve the organization's ability to execute.
Course Duration:1-2 days, 6 hours days.
Course Audience:Managers at the middle and grassroots level.
Course Format::Theory teaching + case analysis + game experience + simulation exercise.
Course outline
Lecture 1: Understanding --- communication is the basic ability of managers
First, the development process of cross-departmental collaboration
1.Together.
2.Fighting on their own.
3.Resistance and confrontation.
4.Unity is strength.
2. Common obstacles to collaboration
1.A representative company is not the same as a company representative.
2.Short-term benefits are not the same as long-term benefits.
3.What you want is not what you need.
4.Dedication to duty is not the same as drawing the ground into a prison.
5.Departmental goals are not equal to company goals.
3. Principles and characteristics of communication
1.Elements of communication.
2.A two-way model of communication.
3.What effective communication looks like.
4.Communication barriers in all aspects.
5.Johari's Window – Effective communication is rooted in a good understanding of human nature.
Fourth, the importance of cross-departmental communication
1.Value chain and communication.
2.Three characteristics of cross-departmental communication.
The importance of cross-departmental communication
1) Improve the efficiency of departmental collaboration.
2) Reduce organizational internal friction.
3) Form team spirit.
4) Integrate resources to create more opportunities.
Tool Application:Common Model, Yohari Windows, Principles of Communication.
Lecture 2: Crossing the Departmental Wall in --- Cross-Departmental Communication
Game Import:What affects the team's collaboration.
1. The harmfulness of organizational barriers
1.Strategic misalignment.
2.Lack of cohesion.
3.Tear each other down.
4.Reduced execution.
2. How organizational barriers arise
1.A by-product of organizational specialization: segmentation.
2.The mechanism of responsibility and rights is not perfect.
3.Emotional factors between individuals.
Lecture 3: Breakthrough --- the three major projects of efficient collaboration
Research data:4 billion years of wheat evolution.
Assessment:Team Capability Assessment.
First, it is necessary to have a systematic thinking mode
1.Systems & Systems Thinking.
2.Local vs. global perspectives.
3.The dangers of the "common tragedy" mode of thinking.
4."I'm not wrong" mode of thinking.
2. Establish a sense of internal customer service
1.Internal vs. External Customers: Similarities and Differences and Characteristics.
2.From the value chain, the customer awareness positioning of each department is viewed.
3.How to strengthen customer service awareness from the aspect of rule establishment.
3. Find common goals across departments
1.Synergy and coordination of departmental objectives.
2.Establish accountability mechanisms for common goals.
Case Study:Why is the staffing of enterprises always unconsciously out of control?
Application Tools:"Five hearts" synergy.
Lecture 4: Collaboration --- Practical Methods of Cross-departmental Communication
1. Choose an effective channel
1.Face-to-face language communication.
Case Analysis:A word of discord and parting ways.
2.Communicate by email and WeChat.
3.Effective meeting communication.
4.Informal communication.
2. Attaching importance to "head of state" diplomacy
1.The key to cross-departmental communication: department heads.
2.Fit the characteristics of different objects.
3. Learn to follow first
1.The mechanism and function of the first followed band.
2.The method of following first and then leading.
4. Cultivate "empathy".
1.Theme Experience: Looking in the Mirror.
2.The underlying system of communication – empathy.
3.There are two major steps and applications of empathetic feedback.
Walkthrough:How to improve empathy practice (team interactive games).
5. Establish an emotional account
1.An emotional account is a highly effective investment.
2.Ways to build an emotional account.
Team co-creation:By drawing 1, wish map 2, and investment ledger, understand how to use emotional accounts to enhance communication
Lecture 5: Conflict Management in Cross-Departmental Communication --- Beyond
1. Recognize conflicts
1.What is a conflict.
A renewed understanding of conflict
Conflicts≠ problems≠ non-cooperation conflicts≠ catastrophes, conflicts ≠ resolved.
II. Types of Conflicts
1.Constructive conflict.
2.Destructive conflict.
3.Process conflicts.
4.Emotional conflict.
III. Impact of the conflict
1.Too much or too little conflict is not good for the growth of the business.
2.The pros and cons of the impact of conflict on the work of the department.
Fourth, there are eight major causes of conflict
1.Differences in values.
2.Cognitive differences.
3.Goal differences.
4.Personality differences.
5.Poor communication methods.
6.Limited resources.
7.Organize subcultures.
8.Organizational change.
5. Six management strategies for conflict
1.Competition: A lose-lose option.
2.Concessions: Choices of last resort.
3.Compromise: Take a step back and open the sky.
4.Avoidance: Questions are like fly-by-the-flyers.
5.Put it on hold: Let time settle everything.
6.Cooperation: a win-win choice.
Case Study:How to use the above conflict management strategies to resolve conflict issues.
6. Skillfully use constructive conflict to improve management
1.What kind of conflict can be a constructive conflict.
How to use constructive conflict to improve management
1) Establish a conflict-tolerant subculture.
2) Find management weaknesses and problems from conflicts.
3) Find innovative ideas from conflict.
4) Find new opportunities in conflict.
5) Establish the role of the opposing party on major issues.
6) Condense the corporate culture from conflict resolution.
Case studies based on work practices:
1.Inventory the four types of collaboration for your organization.
2.Create a solution for efficient and collaborative organizations.