You may often hear about 12315 and the Market Supervision Bureau, but do you understand the difference between them? Although they are all important institutions for consumer rights protection, there are certain differences in their functions, authority and procedures applicable to handling disputes!Today, I will give you a detailed explanation of their differences, so that you can better choose the right way to protect your rights when you encounter consumer disputes.
The 12315 platform is a unified national consumer complaint and reporting platform established by the State Administration for Industry and Commerce. It is a convenient service platform, consumers can make complaints and reports by dialing or logging in**. 12315 mainly accepts consumer disputes in terms of product quality and quality, as well as illegal acts involving food, drugs, intellectual property rights, etc. The staff of 12315 will conduct preliminary verification and classification based on the information provided by the consumer, and then transfer it to the relevant departments or local industrial and commercial bureaus for processing.
The advantage of the 12315 platform is that it responds quickly, and the processing results or feedback will be given within 24 hours. However, 12315 also has some limitations, such as it cannot directly punish or enforce the enterprises involved in the case, nor can it directly adjudicate the compensation of consumers, but can only mediate or suggest in accordance with relevant laws and regulations. If the consumer is not satisfied with the mediation result, or if the enterprise involved in the case does not perform the mediation agreement, the consumer needs to further protect his rights through other channels.
The Market Supervision Bureau is a comprehensive market supervision department directly under the market, which is mainly responsible for supervising the operation of the market economy, including but not limited to the establishment, change, cancellation and maintenance of market order (in the broad sense) of commercial entities. The Market Supervision Bureau has the right to investigate and collect evidence, order corrections, confiscate illegal gains or illegal property, impose fines or revoke licenses and other administrative penalties for violations of market regulation laws and regulations. The Market Supervision Bureau may also accept consumer complaints and reports, and conduct mediation or file a case for investigation and punishment according to the circumstances.
The advantage of the Market Supervision Bureau is that it has the power to enforce the law, which can effectively sanction illegal enterprises and protect the legitimate rights and interests of consumers. However, the Market Supervision Bureau also has some restrictions, such as it can only deal with consumer disputes involving its scope of responsibility, but cannot deal with civil disputes involving contracts, torts, etc.; It cannot directly adjudicate the consumer's damages, but can only mediate or make suggestions in accordance with relevant laws and regulations. If the consumer is not satisfied with the mediation result, or if the enterprise involved in the case does not perform the mediation agreement, the consumer needs to further protect his rights through other channels.
When consumers encounter disputes, they should choose the appropriate way to protect their rights according to their specific circumstances. If the consumer just wants to solve the problem quickly, or the amount involved is not large, they can first try to file a complaint through 12315 to see if a mediation agreement can be reached. If a consumer discovers that an enterprise has violated the law and wants to punish the illegal enterprise, he or she can directly file a complaint and report to the Market Supervision Bureau and request it to file a case for investigation and punishment.
Of course, there are a variety of avenues available to consumers to protect their rights. For example, if a consumer wants to obtain compensation for losses or is not satisfied with the mediation result, he or she can also file a civil lawsuit with the people's court through litigation or other means to maximize the effect of rights protection.
I hope this article can be helpful to you, if you find it useful, please like, share, comment and let more people see it. Thank you for reading and supporting! Legal gas station
Wonderful articles in previous issues
What are the criteria for filing a case for the crime of fraud?
Was it a slight injury and a lawsuit?
IOUs are not written casually! Teach you how to make an IOU that complies with legal norms.