Games have now become an important way for underage children to have fun. However, with the popularity of the in-game top-up feature, entertainment seems to have changed its flavor.
In order to get the gorgeous** and special props in the game, some children will secretly use their parents' payment methods to recharge in the game.
When parents find out about this behavior and ask the game company for a refund, it turns out that the refund amount is not always returned in full as expected. Why is that?
We need to know that the success of a game's refund usually depends on two factors: whether the consumer is a minor, and whether the game company has corresponding refund rules.
For the consumption of minors, many game companies have corresponding refund policies, aiming to protect the rights and interests of minors.
However, why are some parents able to get a full refund while others can only get back part of the amount when they are minors?
The reason behind this is actually closely related to the property situation in the game account.
In the game, children sometimes exchange or give away virtual property. For example, they may give virtual currency, equipment, or items that they get when they top up their money to other players.
This way, when a parent requests a refund, the game company will decide the refund amount based on the remaining assets in the account. If there is not much left in the account, the refund amount will naturally be relatively small.
Therefore, in order to avoid unnecessary losses, parents should contact the game company as soon as they find out that their children have recharged their games to understand the specific process and rules of refund.
At the same time, it is also important to communicate well with your child so that they understand the pros and cons of the game and why they can't top up indiscriminately.