Recently, Mr. Wang from Xi'an bought a hybrid model at the Geely Guoli Galaxy 4S store, but after picking up the car, he found that the same model was listed in the first style, which was cheaper than the old one he bought. This sparked a controversy over whether the 4S store was withholding information.
Mr. Wang paid the down payment and made the instalment on the afternoon of March 1, and at about 7 p.m., he picked up the new car from the store. However, when he returned home, he found out that at about 4 o'clock in the afternoon of the same day, the sales of other Geely 4S stores had already sent the news that the 24 models of this car were officially listed, and the official ** was 1 lower than the old model70,000 yuan. Mr. Wang questioned that the 4S store deliberately concealed the price reduction information of the model in order to conclude the deal.
Regarding this situation, the marketing director of the 4S store said that as dealers, they will not hide the news of the official price reduction of the vehicle. When the car was sold, the store didn't know the information about the car, so there was a time difference. The store has given feedback to the manufacturer, hoping to have a solution that satisfies customers in the shortest possible time.
This incident has raised questions from the public about the sales behavior of 4S stores. First of all, should the 4S store inform the customer of the information that the price of the model is about to be reduced or released before buying the car? From a consumer's point of view, this information has a significant impact on their car purchase decision. If the 4S store deliberately withholds this information, it is undoubtedly an unfair treatment to consumers.
Secondly, does the 4S store deliberately conceal the price reduction information of the model? Although the marketing director of the 4S store denied this, from Mr. Wang's situation, the price of the car he purchased had been reduced in the process of going through the formalities at the store, and he did not know anything about it. In this case, whether the 4S store deliberately concealed it requires further investigation.
Finally, how to solve this problem? Mr. Wang's appeal is to make up the price difference, or match the corresponding configuration of the new style. This is a reasonable demand, because if he knows that the price of the model is about to be reduced or released, he may choose to wait for the ** to be listed before buying the car, or negotiate with the 4S store to reduce the price of the car. Therefore, 4S stores should consider satisfying Mr. Wang's demands in order to protect the rights and interests of consumers and their own reputation.
This incident revealed the problems in the sales behavior of 4S stores. As an important part of car sales, 4S stores should provide information to consumers more transparently and fairly to avoid similar incidents from happening again. At the same time, consumers should also be vigilant and learn more about relevant information before buying a car to protect their rights and interests.
In this case, the most important point is whether the 4S store deliberately concealed the price reduction information of the model. If there is indeed deliberate concealment, then the 4S store not only violates the provisions of consumer rights protection, but also damages the interests of consumers and their own reputation. Therefore, the relevant authorities should intervene in the investigation and deal with the illegal acts seriously.
In addition, this incident also reminds us to be vigilant in the process of buying a car and learn about relevant information in many ways. It is necessary not only to pay attention to the situation of the vehicle, configuration, etc., but also to pay attention to the production date and warranty period of the model. Only in this way can we better protect our rights and interests. This incident is a wake-up call for us. Both 4S stores and consumers should learn lessons from this and work together to maintain a good market order.