China Business Daily (Reporter Jiang Yongxia) On March 1, the newly revised "Express Market Management Measures" came into effect. The new regulations make it clear that enterprises engaged in express delivery business are illegal to use smart express boxes and express service stations to deliver express mail without the consent of users, and will be fined up to 30,000 yuan.
As a result, the market has launched a heated discussion around the topic of "express home delivery". Users who are eager to deliver to their homes are ready to complain if they don't come to the door, but the express delivery site and the courier are also very aggrieved. Both sides have their own reasons, what is the difficulty of express delivery?
A courier carries express mail in a residential area in the south of Nanjing. (*Courtesy of CNSPHOTO).
Consumers: "Pitch without complaining" is still common.
Recently, many netizens have reported that the current problem of "express delivery is not delivered to the door" has not changed significantly, and their express delivery is still placed in the post station or express cabinet.
A netizen said that at present, his express delivery is still directly placed in the nest express cabinet. Netizen "Meijing Wanlaiqiu" also said that none of the couriers received in recent days were directly put at the post station, and there was no pickup information. The reporter noticed that on various social platforms, there are many cases about couriers "throwing without complaining".
After the implementation of the new regulations, many consumers immediately learned about the situation with the local courier, who knew that the courier's attitude made consumers even more helpless. Some netizens said that he recently asked the courier about the new regulations, and the courier said that it was the same as before, and complained casually, "He is the only one in this area, and he will not do it if he deducts the money."
In addition, there are many complaints about "courier delivery not delivered to the door" on the black cat complaint platform. On the afternoon of March 4th, the reporter searched for the keyword "new express delivery regulations" in the black cat, and more than 300 complaints related to "failure to implement the new express delivery regulations" appeared, such as "the new regulations began, why do you still not contact the post station directly" There are countless complaints. In fact, the contradiction of express delivery not delivering to the door has been going on for a long time, and the black cat complaint platform shows that as of February 29, a total of 2,353 complaints involve "express delivery not delivered to the door".
Nowadays, the implementation of the new express delivery regulations, but the behavior of "not telling" is still common. As of press time, there has been no news of fines in the market for not delivering goods to the door.
Courier: I quit my job if I was fined.
The express delivery regulations involved in the new express delivery regulations make the courier's heart not calm.
In fact, many couriers have complained that express delivery is unrealistic, and some even plan to leave. They generally believe that home delivery increases the workload and reduces efficiency, which affects the revenue of couriers. Some couriers said that he has to deliver thousands of packages every day, if each package is asked in advance, and then go to the door-to-door delivery, the task will not be completed at all, and the overtime express will be fined, which makes the courier's delivery pressure double.
The goods that could be delivered in 30 minutes now take 12 hours", "the courier played too much ** and was banned", "the courier increased the amount of labor and halved the income" ......For a time, the various impacts of the new express delivery regulations on couriers rushed to the hot search on Weibo and became the focus of public attention.
There is even news that some couriers in the news of the implementation of the new express delivery regulations two days after the resignation, the courier said that his own work income is not very stable, and now he is required to be fined if he does not come to the door, and he feels that it is more difficult to increase his income, so he has to find another way. The reporter noticed that many couriers are still in a wait-and-see mode, and they are ready to resign if the company really asks for a fine if they do not deliver to their doors.
It is worth noting that at present, due to the impact of the license plate on the express tricycle and the driver's license of the courier, the express delivery industry is generally facing a shortage of labor. If there is a wave of couriers leaving the industry due to the new express delivery regulations, the end of the express delivery may face greater pressure.
Who pays for it.
It's not that we don't support the new rules, but if we implement the new rules on the basis of the original settlement wage system, our income will be reduced. A courier told reporters that if their income is not affected or has increased, they are also willing to deliver to their homes to improve the quality of service.
The courier's words point out the key to the difficulty of home delivery - home delivery will increase the cost.
Behind the controversy, the industry always has to calm down and think deeply, who will pay for this part of the cost of home delivery, is it the courier company or the user?
At present, the market has made some attempts to implement the implementation of express home delivery, such as setting demand options at the front end of the service, predicting in advance, and improving efficiency. In addition, the industry also gives a plan - extra money for home delivery.
The reporter learned that before the implementation of the new express delivery regulations, some express delivery companies have implemented on-demand delivery. Most of the practices of this model are to call or send a message to ask about the user's needs before delivery, and deliver on demand; Some stations also offer the option of pick-up or door-to-door delivery.
However, compared with the direct delivery point or self-pickup cabinet, the mode of on-demand delivery still increases the workload of terminal express delivery practitioners, so it is not popular in the industry.
Some people in the industry believe that on-demand delivery requires express companies to change the current salary mechanism, and delivery to the collection point or self-pickup cabinet should be given different remuneration from home delivery, so as to mobilize the enthusiasm of couriers. If the current salary mechanism is not changed, the remuneration of "a few cents per piece" will make home delivery a decoration. The reporter noticed that at present, the express delivery company of the "Tongda Department" has not spoken out on the new express delivery regulations, and there is no news of the salary reform of the express company in the market.
Others believe that home delivery as a value-added service may be a good option. If the user needs home delivery, there is an option to pay extra. In other words, the cost of home delivery is up to the user. However, the current express delivery industry is very competitive, the market is very sensitive, and it may be difficult for express companies to act on the first stage.
This series of practical predicaments, so that the express delivery into a dilemma, "the maximum fine of 30,000 yuan" is difficult to solve the problem of this industry at once, express delivery to the door urgently need other supporting implementation of the plan to break the situation.