When we talk about communication skills, probably the easiest thing that comes to mind is "being able to talk". Indeed, if a person has the ability to express himself fluently, vividly, and accurately, it is easy to impress and favor people.
But does "being able to speak" necessarily mean "being able to communicate"?
Not necessarily. In the interaction between people, we often find that although some people are eloquent, it is difficult for people to resonate and identify;
And some people, although they don't have many words, are able to touch people's hearts with simple words, making people feel comfortable and happy.
Japanese writer Takuro Yamaguchi's book "Pick Up the Conversation Well" addresses this issue.
Takuro Yamaguchi believes that communication skills are not only about the ability to express, but more importantly, about the ability to listen and respond.
A person who is truly good at communication must not only be able to express his opinions and ideas clearly, but also be able to listen carefully to the other person's words and respond appropriately.
In this way, real communication and interaction can be established, and the other person will feel understood and valued.
So, how can we "answer the call well"? Takuro Yamaguchi makes some specific recommendations in the book. First, learn to listen.
Don't interrupt or interject before the other person is finished, but listen carefully to the other person's opinions and ideas, and give them adequate attention and response. Second, learn to express your point of view in clear and concise language.
Don't be too long and complicated, but use simple and easy-to-understand words to make the other person understand what you mean.
Learn to respond to the other person with a positive attitude. Don't blindly deny or criticize the other person, but use words of encouragement and support to make the other person feel recognized and understood.
The book "Answering Calls Well" tells us that communication skills do not only mean "being able to speak", but more importantly, learning to "answer well".
Only on the basis of true understanding and respect for each other can effective communication and interaction be established, and the relationship between each other can be closer and stronger.
If you want to improve your communication skills, you may wish to read this book, I believe it will bring you a lot of inspiration and help. People who read a lot can have a lot of temperament