The impact of courier turnover on express delivery services is the focus of this article. The article mentions that four couriers at one outlet left their jobs due to complaints, resulting in the disruption of express delivery services. For most people, they may not understand the impact of such a separation. Before explaining the impact of the resignation, the author starts with the work of the couriers, and describes their work and salary.
The high mobility of couriers is an issue within the industry. If a courier leaves, he needs to inform the courier boss in advance and go through a period of adaptation to ensure that the work goes smoothly. However, if four couriers in one outlet suddenly leave their jobs, the situation becomes different. The worst-case scenario is that the parcel is piled up in the warehouse and cannot be delivered properly. Problems such as user complaints and substandard sign-off rates will also follow, and may even lead to the branch owner abandoning this express line, resulting in the paralysis of the entire business.
The article further discusses the background of the courier industry. According to the attitude survey of the whole network, many people complained that express delivery could be delivered to the door in the past, but now it is not possible, thinking that it is a problem developed by consumers. But in reality, the root of this contradiction lies in the conflict of interest between the courier company and the courier. If all express delivery companies can increase the cost of express delivery like SF Express and JD.com, then e-commerce merchants will also have room to increase prices, and eventually the whole people will benefit.
The conflict of interest in express delivery services has once again highlighted the problems in the express delivery industry. Many netizens expressed their preference to put the express delivery in the express cabinet or express station, because they want to save the cost of going upstairs, and they don't want the goods to follow**. However, the reality is harsh. If a user complains about the courier and the courier is fined 10,000 yuan, then even if he is unwilling, the courier will not be able to deliver normally.
The challenges facing the express delivery industry are becoming more and more severe. With the increase in the number of express complaints across the country, it is foreseeable that there is only one ultimate goal: the price of goods, the price of express delivery, and the whole people pay. In order to respond to this trend and increase jobs, many courier companies must make up their minds to adjust. Those couriers that can adjust their strategies as early as possible, increase delivery costs, and share cost pressures with e-commerce merchants will have an advantage over the competition. Express companies that do not dare to increase delivery costs and increase courier fees are destined to be eliminated.
Finally, the article ends with a question, looking forward to the future of the express delivery industry. The article points out that we are waiting to see the arrival of this change.
To sum up, this article describes the impact of courier departure on express delivery services, introduces the work of couriers and the background of the industry, discusses the issues of conflicts of interest and user attitudes, highlights the challenges faced by the express delivery industry, and looks forward to the future with questions.