After countless purchases and replacements, I believe that many people have this understanding like me: in addition to looking at the brand and product configuration when buying products, professional and convenient after-sales service is also a key factor to consider when buying digital products such as mobile phones and tablets.
I always believe that no matter what the product, it is the brand that attracts users, the product acquires users, and the service retains users. And Huawei is in the service of this well-known existence, I asked a lot of friends who have been choosing "Huawei family bucket", why do you firmly choose Huawei? In addition to the strong product strength, "Huawei's service is very reassuring" is an important reason that everyone has repeatedly mentioned. In what aspects of Huawei's services are doing well, this time let's take stock of the hard power of Huawei's services.
Huawei's services cover a wide range and can be repaired nationwide!
In recent years, Huawei Services has gradually built a multi-channel and all-round online and offline service matrix through extensive deployment across the country, so that users in different cities and regions can enjoy high-quality services through a variety of convenient channels. For example, Huawei provides 24/7 service and customer service. This means that whenever and wherever you have any questions or needs about Huawei products, you can get immediate support from Huawei's professional team.
Huawei has built more than 2,100 service stores and more than 19,000 pick-up points, covering 99% of prefecture-level cities and 92% of counties and districts across the country. With such a coverage area, we can find Huawei's service stores in almost any location, and enjoy convenient and efficient services. For me, there is a service store near my house, which can be quickly resolved when I have any product problems or needs, without having to make me travel all the way to a branch like other brands. If your phone or tablet needs to be repaired and you don't have time to go to a service store, Huawei Service provides door-to-door service in some areas of 53 cities across the country, and professional engineers will go to the designated location to provide repair services as agreed. If you encounter long distances and long journeys, you can also choose Huawei's consignment repair service, which is worth mentioning that the consignment repair service is free of logistics fees in both directions, so you can enjoy high-quality services without leaving home.
For example, if you need support or assistance from Huawei services, you can quickly find Huawei services through various query channels, such as Huawei mobile phone users can click Quick Service in the My Huawei app and select In-store repair. Non-Huawei mobile phone users don't need to worry, we can log in to the official website of Huawei services or the Huawei terminal customer service WeChat mini program ***Huawei terminal customer service Weibo, or we can inquire about the store independently. In addition, users can also call consumer service **950800, and get in touch with 24-hour ** customer service as soon as possible, so as to quickly get the help they need, and at the same time feel more psychologically secure.
Strong professional technology, Huawei's excellent service strength!
In addition to a wide range of service stores and diversified service methods, Huawei also has strong professional technology and layout. When I went to the service store before, I felt that not only is the environment in the store bright and simple, but also that Huawei has set up transparent maintenance rooms and face-to-face maintenance methods, so that users can see the professional maintenance process of Huawei service staff up close and feel the maintenance efficiency. At present, more than 80% of the engineers in Huawei service stores have the national intelligent terminal application maintenance engineer certification, which can be said to be directly full.
There is an old saying that if you want to do a good job, you must first sharpen your tools. In addition to the efficient and professional staff, the maintenance should also be equipped with professional tools and equipment. It is understood that 100% of Huawei's service stores are fully equipped with automatic disassembly and pressing tools, with a disassembly yield rate of up to 99%, and each store is equipped with on-site testing tools. Last time, I also saw a smart spare parts cabinet and a feeding robot in service***. Good tools and sufficient spare parts can improve the success rate and efficiency of maintenance, so that our users can repair and take away on site without waiting too long, which really makes users more reliable and secure.
Caring for details makes Huawei's services consistent
If you have been to different Huawei service stores several times, you will find that everything is so "familiar" with the display and decoration of the stores and the warm attitude of the staff. The reason is that Huawei's service stores use the same set of standard procedures, such as greeting at the door, technical action specifications during maintenance, and machine inspection and disinfection after maintenance. These details are in place, so that users can enjoy the professional and standardized high-end services of Huawei's service personnel no matter which store they are in, which is also the reason why Huawei's services are highly praised.
In addition to professional hard power, Huawei services are also very heartwarming in terms of details and customer care. Many users, especially the elderly, do not know how to use the functions of mobile phones, so they will go to Huawei service stores for help, and the service staff will also patiently teach and answer questions.
And in addition to some daily intimate services, Huawei will also provide services in the first consecutive week of the month.
Five, week. 6. Service Day activities will be launched on Sundays (for example, in the upcoming April, April 5-7 is Huawei's service day in April). During the Huawei Service Day, we can enjoy free film application and maintenance services.
Huawei's differentiated services have become the ceiling in the industry
In my opinion, Huawei's consumer-centric service concept is not just a slogan, but also a practical implementation in all aspects, and Huawei has been providing high-end, professional, and warm services for many years, and is committed to turning every service into a warm memory for consumers. We can have a strong feeling every moment when we experience Huawei's services, and I have to say that Huawei's high-quality services are undoubtedly the service ceiling in the industry.