It is undeniable that the rapid development of the e-commerce live streaming industry has brought unprecedented new experiences and new opportunities to people's lives. The new experience is manifested in the change of shopping methods, in the past, people could not do without shopping malls or supermarkets, now large to car appliances, small to daily necessities, you can place an order on the e-commerce platform to buy, real-time ** live broadcast of goods, manufacturers in providing the best quality at the same time also provide consumers with better after-sales service. Similarly, the new opportunities brought are also countless, such as the popular Zibo barbecue, the Northeast Ice City where the small potatoes in the south collectively go to the north, etc., to boost local tourism and at the same time also bring far-reaching impact on cultural publicity, and then to the agricultural and sideline food in remote mountainous areas, relying on the influence of live broadcast to increase income for agriculture, rural areas, and rural areas, and also live broadcast goods have also cultivated a large number of professionals and jobs for the society. Nowadays, people's lives are becoming more and more inseparable from e-commerce live broadcast, so what benefits and impacts can the telemarketing system bring to the e-commerce industry? Let's take a look at it.
First of all, the telemarketing system can facilitate merchants to carry out effective customer classification management and improve sales efficiency. Different from the traditional telemarketing method, the telemarketing system will not lead to the closure of accounts and cards, and the system can also provide merchants with call recording, call recording and customer management. It brings great convenience to the order verification address, praise and after-sales.
Secondly, as an important communication bridge between merchants and customers, merchants can better recommend new products according to user preferences through segmented customer management, promote customer conversion for many times, and greatly increase the stickiness of customers and merchants.
Finally, the telemarketing system can greatly improve customer satisfaction, and merchants use the telemarketing system to automatically make outbound calls and return visits to all order customers, which can not only narrow the distance with consumers, but also better upgrade and optimize the products and services of merchants.
To sum up, the telemarketing system now plays a non-negligible role in e-commerce, as an indispensable efficient management and marketing tool, in the future development, the telemarketing system will also be further upgraded and optimized, to promote the e-commerce industry to go further.