When choosing a hospital for medical treatment, what do patients value most in terms of medical technology, medical care services, and hospital environment? Recently, the reporter visited a tertiary public hospital in Guangzhou and randomly interviewed several patients of different ages. After summary analysis,Medical technology is still the primary consideration for patients to choose medical treatment, and the difficulty of experts and the long waiting time for examination are the problems of medical treatment reflected by the public.
Technology, service, environment
What is the first thing to consider when seeking medical attention?
Mr. Li, 22, said bluntly that medical technology is the most important, "I think the medical technology of a hospital represents its medical level, good medical technology will never lack patients, on the contrary, poor medical technology is even more unpopular." I will choose a hospital with good medical technology for my treatment, so that it will be beneficial to my disease**.
Ms. Mei, 38, believes that the first is medical technology, followed by the hospital environment, including transportation, difficulty, waiting time, etc., and finally medical services. “Outpatient treatment should be fast, accurate, and ruthless, don't wait too long, don't prescribe medicine indiscriminately, and don't be too expensive.
Ms. Zhao, a pregnant mother, also said that the first consideration for pregnancy examination is convenience, and she will give priority to hospitals close to her unit and home.
In addition to technology, I value medical care services more or less, and people who go to the hospital are more or less uncomfortable. Ms. Qin, 29, hopes that doctors can be more understanding and patient in the process of diagnosis and treatment. ”
Medical student Ah Wei (pseudonym) said that he would choose a large hospital with a better level of specialization according to the disease situation, and would generally be a director and choose a doctor with higher seniority and rich clinical experience. "It mainly depends on the doctor, can you do itHe has good communication with patients while taking care of his professionalismI think it's important to be able to understand the patient's condition and present individualized care. ”
**Difficult, long wait.
Medical care needs temperature
During the visit, several patients also put forward specific opinions on the outpatient process and services, which were mainly reflected in the difficulty of experts and the long waiting time for examination.
*Payment window. Miss Zhao said that it is now very convenient to make appointments for prenatal check-ups in the hospital, butSome tests have a long waiting time, check in the morning, report in the afternoon, and find a doctor for follow-up, often come once It takes a long time, "It would be best if it could be improved." ”
Sometimes it's suddenly uncomfortable, and I want to ** but I don't have a number. Ms. Qin suggested that half of the outpatient number control number should be released a week in advance, and half of the source should be released one day in advance to solve the problem of acute illness. She also hopes that online payment can achieve medical insurance reimbursement, and drugs can be delivered by errands, giving full play to the advantages of the Internet to benefit the people.
Ah Wei pointed out that the electronic aspect of modern hospitals has done a good job, and they can check reports and pay fees online. However, for the elderly, many do not know how to use electronic devices and self-service machines, and the whole treatment process will be more complicated.
Mr. Li also said that the intelligent diagnosis and treatment process is very convenient, and now the hospital has a manual window and online payment, and you can scan the code to pay with the medical record, and the examination results can be queried with one click, which can save a lot of time. "For young people, it is still more clear which clinic is in the hospital outpatient clinic and how to go, but it may still be more difficult for middle-aged and elderly people to come to seek medical treatmentI think the hospital signage can be made more eye-catching, the direction is clearer, and it will be more convenient for everyone
Outpatient self-service.
70-year-old Uncle Wang, who accompanied his wife to the hospital, felt the rapid development of modern medical care. He said that the big hospitals are much better than the hospitals in his hometown in eastern Guangdong in terms of medical technology, services, and environment, and the complicated conditions still have to be dealt with in the provincial capital. However, some links are still not very friendly to the elderly, and they need to be constantly inquiredI hope to be more tolerant of the elderly and provide more care and help.
Reporter] Jiang Ling.
Intern] Chen Zixi.