Another bank employee was forced to cry by a customer.
Things don't need to be introduced, it's still "old-fashioned".
The customer was dissatisfied with the bank staff asking about the purpose of the withdrawal funds, so he chose to withdraw the funds piece by piece. He also said that if he didn't fire the employee, the matter would not be over.
As a bank employee, every time I see such news, I can always faintly feel the malice of this world. I can't help but sigh: how can we afford such a big grievance from customers.
This has happened more than once, and it will happen more often in the future. And the protagonist of the story is always the bank's junior staff.
In the eyes of customers, bank employees are just holding chicken feathers as arrows, making things difficult everywhere. There are not a few business transactions, but there are a lot of rules.
One will scan the code to confirm, one will sign the letter of commitment, one will verify the mobile phone number, and one will provide proof.
Either way, it's boring for customers.
The customer doesn't understand why it's so troublesome to get a card; It's not clear why you can't open a handheld bank if it's not your mobile phone number; I can't figure out why I want to withdraw my own money, and the bank has to let the use of the funds and **.
At a time when all industries are "rolling" services, and even many companies regard services as characteristics, it seems that only banks are still "high".
Business processes are becoming more and more complex, processing times are getting longer and longer, and we are trying every means to challenge the patience of our customers.
In this contrast, it is not difficult to understand why customers are prone to anger.
In their opinion, if they die early in the morning, the bank should not regard itself as a prince. A slave must be a minion.
But as a grassroots employee, I can say responsibly that most people are still very clear about their positioning, that is, the role of low-end waiter + salesman.
Everyone knows how many pounds and taels they have, and no one will treat customers arrogantly, and they also know that they don't have that kind of capital.
It is precisely because of this that employees will be diligent and earnestly study and implement the rules and regulations of the bank.
In other words, everything that customers are tired of can be found in the requirements of the bank or the relevant departments.
Do you think employees want to ask customers for money? Whoever is full has nothing to do, and he has to care about what a stranger does when he withdraws money.
But if you don't ask, if a customer is defrauded or suspected of money laundering, the employee will be punished. The reason is that there is no due diligence.
It's that simple and straightforward.
The same is true for other businesses. As an ordinary employee, no one wants to embarrass customers or care about their privacy.
Because this process is bound to be difficult, it is also difficult to understand by the customer, and it requires a lot of explanation to complete.
If there was a choice, who wouldn't hurry up and get the business done and sit there instead of bothering to explain to the customer for half a day?
Unfortunately, the employee is just an executor. Regardless of whether the rules and regulations are reasonable in the eyes of the customer, the employees have to enforce them, and there is no choice.
If the business is really done according to the customer's idea, within a few days, the employee will really be fired for violating the rules.
Taking a step back, a lot of times, employees don't like these rules either.
If you don't believe me, you can just find a bank and ask, do they like the current card opening process? Do they like the return visit now? Do you like to put limits on your clients' accounts?..
I'm sure none of the junior staff will like it.
But again, this thing has to be done. If you don't do it, you will be punished. If it is more serious, it will also be suspected of violating the law and committing crimes.
Therefore, when you go to do business in the future, don't embarrass grassroots employees. The process is not made by them, and they cannot change the rules, they are only responsible for operating according to the business process.
There is no point in embarrassing a robot.