A Chinese lady in Toronto asked a travel company to book a one-way ticket from Toronto to Hong Kong, and there was an accident on the way and she wanted a refund, but there was an accident on the way, which made her very angry.
Source: 51 Road News Photography.
Ms. Cheng said that she booked a ticket on BuyMytrip, one of the best companies on Google, but when she booked the ticket online, she found out that it was Cathay Pacific, which made her feel comfortable booking a ticket, and then she found out that BuyMytrip was just a middleman.
Miss Zheng spent a total of 232006 Canadian dollars bought a ticket. According to the scheduled October from Toronto, Canada to Hong Kong, is expected to return to Toronto in March. However, there was an accident on the way, Miss Zheng wanted to change the ticket, but was told that she could not refund it, and she had to rebook a time, and asked Miss Zheng to pay another 618 Canadian dollars to rebook the flight for six months, and it would be invalid if the time was exceeded.
Ms. Cheng got in touch with Cathay Pacific staff and told her that she could get the ticket back if she paid a fine of $200. But BuyMyTrip previously told her that she couldn't refund the money because it was clearly a **.
Ms. Cheng contacted BuyMyTrip again to request a refund, and sent the Cathay Pacific recording to the other party, who only agreed to refund the 703$80, still deducting more than $1,000 and without prior notice.
Miss Zheng felt that the ticket she bought was a total of 2,320 yuan, and she had to pay 1,160 yuan halfway, and then added another 618 yuan, that is, she had to give 1,778 yuan, but they promised to give her 70380 bucks, the rest 10742 dollars were also confiscated.
Miss Zheng said that the 700 yuan promised to her before has not been returned so far. After taking a look on the Internet, she realized that many netizens complained that she had been cheated. She filed a complaint with regulators in the United States and intends to file a complaint with Canada.
When asked online at 51, the buyer replied:
Ms. Cheng did book a round-trip ticket from Toronto to Hong Kong from our company. She had flown from Toronto to Hong Kong and was now hoping to get a refund for her return flight. We have informed her that she will only be able to get a refund. Finally, we will refund Miss Zheng 703$80 as an unoccupied portion.
Miss Zheng offered a 50% refund, but under the company's regulations, she only got 703 because the one-way ticket for the flight was already occupied$80 CAD.
I think that will bring clarity to the situation. If you want to know more details, Ms. Cheng can contact the airline to confirm the refund.
Ms. Cheng called Cathay Pacific to complain, but Cathay Pacific refused to apply for the ticket on the grounds that it had not booked the ticket on the official **.
Cathay Pacific Airport customer service staff told Ms Cheng: "All bookings and ticketing services handled through travel agents are an act of tourists and travel agents. "In the event of a change in the content of the transaction contract, no third party, other than the buyer and the seller, has the right to interfere with any of the terms and conditions thereof. For refund questions, please contact the travel agent.
As of press time, Cathay Pacific has not made any response to this newspaper.
The author of this article is Ms. Zheng.