Jiangnan *** News Quan** reporter Zhang Na, intern Jiang Meng, Xiong Yuqi photo report: The suitcase was forgotten at the junction of the carriage, and the ID card was ...... in the gap between the seatsDuring the peak of passenger flow before the Spring Festival, Gao Xueni, the conductor of the second EMU team of the Nanchang passenger section of China Railway Nanchang Bureau Group Company, can be said to have "picked up things" all the way. How can I prevent losing my belongings while traveling? Gao Xueni gave some tips.
Train conductor Gao Xueni.
Large luggage is placed first, and then foldable backpacks and other items are stuffed. When you're away from home, your luggage is essential. On the afternoon of February 3, on the G1402 train from Guangzhou to Shangrao, Gao Xueni inspected the carriage to check the placement of passengers' luggage. Since it was the peak season for returning home, the passengers had a lot of suitcases and backpacks, and the gaps in the carriages were "full". If a passenger's oversized luggage is found to be placed in the aisle or on the luggage rack, Gao Xueni will first help the passenger find a suitable place, and then guide the passenger to move the luggage to the appropriate position to avoid conflicts. In Gao Xueni's eyes, in the aisles, luggage rooms, and corners of the carriages of the spare parts cabinets, "as long as they do not occupy the safe passage, they are all luggage cabinets".
On the way from Shangrao to Guangzhou, we picked up passengers' ID cards, backpacks, water cups and so on. During the Spring Festival, Gao Xueni would receive more than a dozen requests for help to help passengers find lost items on every trip. Whenever she receives a request for help**, Gao Xueni will immediately follow the information left by the passenger and carefully help the passenger find it. Sometimes the passengers themselves can't remember the **, so Gao Xueni has to communicate with the passengers over and over again, and find them everywhere through the passengers' descriptions. Sometimes, small items such as ID cards and keys fall into the cracks of the seats, and the seat cushions have to be removed to see them. Gao Xueni is never too troublesome, she said that she just looks for a while and asks more, but she can solve big problems for passengers, why not do it.
At about 5 o'clock in the afternoon of the 3rd, Gao Xueni saw that some passengers had gotten off the bus, so she began to sort out the empty seats, and found that in the gap between the seats, a passenger from Yichun lost his ID card. She immediately walked to the dining car and registered the relevant information in the notebook. "If the passenger does not call 12306 to look for the lost item, then we will be at the train terminal and hand it over to the station staff. If the passenger discovers the lost item in time, we will communicate with the passenger while we are still on the bus and how to mail the item to them. Gao Xueni said.
At 5:40 p.m. that day, the G1402 train left Nanchang West Station after a short stay of a few minutes. She thinks that if she loses the passenger, she will be in trouble.
What are the things that are easily forgotten when traveling by train, and how can you prevent them from getting lost? Gao Xueni also gave some tips. She said that the two types of items that are most easily forgotten on the general train are large luggage and ID cards, because the space of the carriage is limited, many passengers will put their large luggage at the junction of the carriage, or the storage of large luggage, so once you get off the train in a hurry, you will forget your luggage, and the reason why the ID card is easy to lose is that with the promotion of the real-name system, the crew will let passengers show their ID cards in the carriage to check the ticket information. Many careless passengers dropped their ID cards in the carriage after checking their identity information. Gao Xueni suggested that passengers should reserve time for luggage sorting 5 minutes before getting off the train, so that they can take out the luggage placed in the compartment or the luggage on the luggage rack, so that they will not lose their things because they get off the bus in a hurry. At the same time, before getting off the train, passengers can find out their ID cards, because now you need to swipe your ID card when leaving the station, and make preparations in advance at this time, then the ID card is not easy to lose.
Once the passenger loses something on the bus, there is no need to worry, you can call 12306 customer service**, and the staff on the bus will help the passenger find the item according to the passenger's seat information, etc., and then mail it to the corresponding location according to the passenger's requirements. Gao Xueni said.
Editor on duty: Long Xiang.
Duty review: Zhou Yanhua.
Duty Editor: Zheng Ronglin.