From increment to stock, from the first war to the value war, the commercial vehicle market is ushering in a critical period of phased adjustment. In the face of this ever-changing market competition environment, ConMet continues to maintain a leading position in China's wheel end industry, not only continuing to refresh the supporting share of the traditional high-end market, export, medium truck and market segments, but also evolving and upgrading in all aspects of product iteration, technology upgrades, and after-sales service.
Product-side
New wheel end products for better TCO performance
As the world's leading provider of total solutions for commercial vehicle wheel ends, ConMet has launched a series of customized solutions for users' pain points in wheel end use, such as frequent maintenance, short life, and poor reliability, which have been widely recognized by the market for their high quality, high performance, and long life. At the same time, as the commercial vehicle industry is accelerating the pace of electrification, intelligence, and networking, ConMet is also actively promoting the application and development of wheel end lightweight technology in China.
As the "protagonist" of this year's ConMet product lineup, ConMet unveiled the PreSet Plus Enhanced Disc Aluminum Wheel End at the 2023 China International Commercial Vehicle Show (CCVS), which is a new level of performance compared to PreSet wheel end products, with a more secure and reliable wheel end system, longer life and warranty periods, and can help users better reduce the TCO of the whole vehicle. At the same time, the aluminum alloy wheel end can further reduce the weight of the wheel end, which can be reduced by up to 50% compared to the iron wheel end, which can improve the fuel economy of the vehicle. It is worth mentioning that ConMet, as the only company in the world with experience in the high-volume application of aluminum wheel ends for commercial vehicles, has more than 40 years of experience in the design and application of aluminum alloy wheel ends, and has advanced engineering technology and perfect testing and verification capabilities.
In addition to this, the RT Preset Plus reinforced disc rear wheel ends, the TP Preset Plus reinforced disc trailer wheel ends, the FF Preset drum front wheel ends, the 2Star products such as the 5T Preset drum front wheel end were all showcased at the 2023 China International Commercial Vehicle Show (CCVS), and the exhibition area also featured TruTurn brake drums, ConMet wheel end lubricants, wheel end covers, ConMet oil seals, exhaust pipe guards, exhaust pipe brackets, and other aftermarket and casting exhibits to fully demonstrate the strength of ConMet products.
On the technical side
Establish an experimental center in China to accelerate the process of product localization
In response to the rapid development trend of electrification and intelligence of commercial vehicles in China, ConMet is leveraging global R&D resources to accelerate the development of digital and electrified products for heavy-duty commercial vehicles to meet the needs of Chinese commercial vehicle customers for electrification and intelligent technologies.
Of course, ConMet's wheel end products are not limited to the introduction of foreign patented technology, but always iterate with the needs of Chinese commercial vehicle customers, continuously improve wheel end technology, and enhance product strength. In response, in November 2023, the ConMet China Experimental Center at the Weifang plant in Shandong Province was officially inaugurated.
ConMet China has deployed the country's leading commercial vehicle braking system bench testing machine by actively learning from ConMet U.S. test bench standards. These machines can perform performance, fatigue, and thermal crack testing on ConMet's full line of brake discs and drum products in accordance with DOT mandated standards, U.S. automotive industry standards, European automotive industry standards, and Chinese standards. In addition, as product development needs increase, ConMet China will gradually increase its testing capabilities for products such as wheel ends, end caps, and oil seals.
The official opening of ConMet Lab 1 will provide strong support for ConMet in technology development, product innovation, and quality control, and will further enhance ConMet's presence in the commercial vehicle industry in China and around the world, providing customers with better products and services.
Server-side
Efforts to the after-sales market, comprehensive upgrade of service more intimate
For commercial vehicle manufacturers, a car is in the hands of the user from the moment it is delivered. The contact between the OEM and the user end has been completed 80%, and the remaining 20% comes from the warranty period. However, for users, the service life and use value of a car are far more than just a few years during the warranty period, how to ensure the normal use of the out-of-warranty vehicle, which is the meaning of the existence of the aftermarket.
Therefore, in addition to continuously introducing high-quality products, ConMet pays attention to the improvement of after-sales service, and has already laid out five major guarantees:
1. Timely response: 24 hours a day, 365 days a year.
2. Ultra-long warranty: ConMet wheel end can provide 3 years of 500,000 km and 5 years of 1 million km different warranty cycles on demand, and the design life of the wheel end exceeds the service life of the whole vehicle.
3. Professional training and service support: on-site assembly training and guidance for new customers; Complete instructions for use of the product; technical skills and practical training; Customized solutions (on-site service, parts pre-delivery) and preventive proactive inspections to reduce the failure rate on the way.
4. Free technical consultation + diagnostic services: reduce the downtime of users as much as possible.
5. Customer feedback: Establish a perfect customer feedback mechanism, follow up and improve customer feedback, and further enhance product strength and after-sales service capabilities.
ConMet meets the basic service needs of its users, provides an experience that exceeds expectations, and at the same time leads the concept of safe driving – not only for OEMs, but also for end cardholders. In order to further meet and adapt to market demand, in 2023, ConMet launched the ConMet Wheel End Safety Maintenance Center project to provide full-time after-sales service to the market.
From the end-user's perspective, the ConMet Wheel End Safety Care Center not only provides extended warranty services for end-user vehicles that have passed the warranty, but also enjoys a longer warranty period and professional maintenance support. At the same time, users can purchase more high-quality and ConMet certified products through authorized channels, enjoying the convenience and reliability of the nationwide warranty.
From the perspective of a wide range of auto repair service providers, ConMet not only provides high-quality wheel end system parts and comprehensive support for service station repair shops, but also helps to enhance the store's image and attract more customers through brand empowerment. This helps repair shops shift their profitability from a single product to an entire maintenance program and achieve greater business value.
ConMet aims to be an expert in integrated wheel end maintenance for the commercial vehicle aftermarket, providing better products and services to a wide range of auto repair service providers and end users.
Write at the end
As a global pioneer in commercial wheel end technology, ConMet relies on technological innovation to continuously introduce products that better meet the needs of customers and meet the higher requirements of the end of the product for product professionalism. At the same time, we are constantly improving the after-sales service terminal, and are committed to providing users with thoughtful after-sales service and comprehensive support. In 2023, ConMet won the 2023 Black Technology Competition User Selection Award, the 2023 Smart Logistics Safe Transportation Recommended Brand, and the 2023 Aftermarket Core Business Award, reflecting the industry's high trust in ConMet technology and the market's unanimous recognition of ConMet products. In the future, ConMet will continue to work hard to create greener, smarter, and more efficient wheel end products for users.