Marketing Skills To stay on the same page with the customer, you must first agree with his views and ideas
Have you found such a phenomenon, sometimes, customers will have all kinds of objections, salesmen are in a state of frequent coping, very embarrassed, even very embarrassed, do not know where the problem is. For salesmen, the most feared thing is that the customer will raise objections to themselves, for fear of not handling it well, offending the customer, and losing the customer, so they are often cautious in the face of the customer's opposition.
Under normal circumstances, it is normal for customers to have some concerns, but it is not normal to frequently ask you objections, or even oppose you for the sake of opposition, and target you everywhere.
Because of cognitive reasons, the two sides are not at the same level, or professional factors, so they will have concerns about the concepts or products you introduce, which is normal, so when the customer says some layman's words, or asks some layman's questions, the salesman's first thought is to correct the other party, pointing out that the other party's point of view is incorrect, this is an instinctive reaction, but as everyone knows, such a move of yours accidentally pushed the customer to your opposite, the key is that you don't know it yet, This is the root of why the customer has so many objections, it turns out that you oppose him first.
What to do when you encounter this situation, how to deal with the customer when you encounter a customer who is inconsistent with your ideas, it is very simple, keep the same frequency with the customer, that is, keep the same thinking and concept with the customer (even if the other party's point of view is inconsistent with you, you can't point it out and correct him at the first time), only by first keeping in line with his point of view, will he feel that you are in the same boat with him, which is the key factor in establishing a good customer relationship and effective communication.
Think about it, are you willing to communicate with a person who has the same or similar opinions as you, or is willing to deal with a person who disagrees with you, the answer is obvious, don't think that you must be on the same frequency with the other party's point of view, which means that you must agree and accept the other party's point of view, these are two different things, first agree, and then slowly guide.
First of all, you need to listen carefully, listen to the customer's views and ideas, give the other party enough space to express, do not interrupt, do not interject, do not immediately refute, let the other party feel that you are respected, in the process of listening, you can occasionally ask a question or two, for example, please ask your point of view**Yu**, through hearsay, or their own experience, verification, when the other party begins to reflect, after starting to pay attention to this problem, if the point of view is not right, Naturally, they will waver in the correctness of their own opinions.
The second is to learn to express empathy and empathize with the other person. In the process of listening, you can appropriately express your understanding and empathy for his existing views, respond in simple and clear language, and make the other person feel that you can understand his thoughts at the moment, which will make him feel trusting of you.
Start from a shared point of view, seek common ground while reserving differences, and respect differences. From the views expressed by customers, find out the common ground, discuss it, respect each other's differences, shorten the distance between the two sides, be sure to avoid conflicts, do not refute, do not criticize, do not correct, seek common ground while reserving differences, and seek consensus.
Even if there are disagreements on certain issues, trying to focus on the shared goals and interests of both parties can help shift attention to the possibility of cooperation, rather than arguing about who is right and who is wrong, and make the other party feel respected and cared for.
In the process of communicating with customers, we must maintain the same frequency with the first customer, we need to agree with the customer's views and ideas, and understand their feelings, otherwise it is equivalent to pushing the other party to your opposite, adding opponents to yourself, increasing trouble, only with customers to maintain the same frequency, customers should be willing to continue to communicate with you until cooperation is reached.
Life is full of knowledge, learn a little every day, accumulate a little, you will be able to take fewer detours on the road of daily life, I hope my original information can help you, thank you for your attention!
*From the web.