——Luzhou Municipal Taxation Bureau practices the "Fengqiao Experience" in the new era
After you enter the app, click 'Add Favorites' to register ......In the village committee of Yongli Village, Taifu Town, Luxian County, Luzhou City, Guo Wuyan, a member of the community grid of "people who understand tax policies", is counseling villagers to pay social insurance premiums through the "Sichuan Tax" APP, "In the future, if you encounter tax-related problems, you can come to us and strive to help you solve them in a 'one-stop' way." After listening to Guo Wuyan's words, the villagers smiled with satisfaction.
In recent years, in accordance with the deployment of the State Administration of Taxation and the requirements of the Sichuan Provincial Taxation Bureau, the Luzhou Municipal Taxation Bureau of the State Administration of Taxation has continued to enhance the awareness of "tax authorities are first and foremost political organs", continuously enriched the connotation of tax governance of the "Fengqiao Experience" in the new era, and implemented it into the "key small things" around the masses, so that "small things do not go out of the bureau, major things do not run at multiple levels, and contradictions are resolved on the spot" has become the new normal, and the level of tax modernization governance has been continuously improved.
Collaborative co-governance
"One-stop" solution and optimization service
How to resolve tax-related conflicts and disputes in a "one-stop" manner? "After reporting the situation to the community gridders, it took me a week to solve my worries. Wang Mou, an employee of Sichuan Aodun Door Industry, told his personal experience.
Sichuan Aodun Door Industry Co., Ltd. failed to pay the social insurance premiums in full and in a timely manner due to the tight cash flow, and the arrears were as long as 5 months, resulting in Wang's inability to go through the retirement procedures normally, and the two parties had a conflict due to the supplementary payment of social insurance premiums.
After the community grid members learned about the situation, they immediately transmitted the case situation to the Lu County Taxation Bureau and the Lu County Human Resources and Social Security Department through the "Longcheng Diversified Conflict and Dispute Resolution E Network". After the Lu County Taxation Bureau accepted the case, it immediately started the risk research and judgment procedure, and relied on the "one-stop" working mechanism to resolve conflicts and disputes to start linkage mediation: the Taxation Bureau and the Human Resources and Social Security Bureau visited the enterprise and the management committee of the park where the enterprise is located to help Wang coordinate the collection of relevant supporting materials such as working years and payment wage standards; The Taxation Bureau, the Human Resources and Social Security Bureau, and the Park Management Committee convened the legal representative of the enterprise, Wang, and more than 10 representatives of the company's employees who were about to retire to carry out mediation. "Under the joint investigation of multiple departments, the two sides reached a consensus and signed a people's mediation agreement. The head of the social security non-tax unit of the Lu County Taxation Bureau told Zuo Cheng that a week later, the tax officer carried out a return visit and learned that the company was gradually making up the outstanding social insurance premiums according to the agreement.
The tax bureau takes the initiative to integrate into the general pattern of grassroots governance of local society, and on the basis of the 'one-stop' dispute resolution function, hires village (community) cadres and community grid members as 'people who understand tax and fee policies', gives full play to their advantages of being rooted in the grassroots, close to the masses, and understanding the people's feelings, timely grasps the tax-related demands of the masses, and quickly responds to the needs of the masses, so that contradictions and disputes are found in the bud and resolved at the beginning. Zhu Ting, deputy chief of the tax service section of the Luzhou Municipal Taxation Bureau, said.
Taking the Lu County Taxation Bureau as an example, the bureau took the opportunity of building the "Longyun Fengqiao" Taxation Branch, and jointly selected the 104 advanced and typical Lu County Taifu Town, which was selected as the national "Fengqiao style work method", and continuously strengthened communication and learning. Build a "1+3+N" diversified conflict resolution system with the participation of local and multi-departmental departments to help solve tax conflicts and disputes on the cloud.
Li Jiaxuan, director of the second tax branch of the Luzhou Municipal Taxation Bureau, said that the current pilot work of the Luzhou Taxation Bureau is steadily advancing, and after the success of the pilot, it will be promoted in other tax bureaus in the city to promote the precision of conflict and dispute resolution with co-governance and cohesion.
"Turning Fan into Easy".
Incurable diseases are solved in a timely manner
The Luzhou Municipal Taxation Bureau adheres to the goal of "making taxpayers and payers more satisfied", focuses on the "key small things" around the masses, solves the problems of the masses with heart and affection, and builds a harmonious relationship between taxation and payment.
To solve difficult problems, find the 'Fan into Easy' office. This sentence is widely circulated among taxpayers and payers in Longmatan District, Luzhou City. Focusing on the urgent and difficult problems of taxpayers and payers, the First Taxation Branch of the Longmatan District Taxation Bureau has built a Fengqiao Tax Office with the surnames of two business backbones. The team includes the backbone of policy interpretation and system operation in multiple fields such as goods and labor tax, income tax, financial and administrative tax, medical insurance and social security, regularly analyzes and consults high-frequency hot issues, forms processing processes and templates, and establishes communication and coordination mechanisms with housing and construction (real estate), human resources and social security (social security), medical insurance and other departments, so as to efficiently resolve difficult and miscellaneous diseases related to taxes and fees. Up to now, the office has solved more than 1,800 difficult problems of taxpayers and payers, and resolved 68 tax-related disputes, which has won unanimous praise from taxpayers and payers.
Thanks to the help of the tax officer, we were able to successfully handle the cancellation of the identification and cancellation of abnormal accounts. "Emeishan Hongshan Construction *** tax staff to the members of the Fengqiao Tax Office.
It turned out that from 2012 to 2014, the company provided engineering services for a company in Longmatan District, Luzhou City. Due to the failure to fulfill the declaration obligation for many consecutive months, the enterprise was identified as an abnormal household. In October 2023, the company's tax personnel came to the tax service hall of the Longmatan District Taxation Bureau to handle the cancellation of the identification and cancellation of abnormal households. When handling the cancellation and tax clearance, the tax officer found that the system showed that the company had a tax in 2014 that the status was paid and had not been released, and it was impossible to confirm whether the tax was deposited into the treasury. Due to the long time, the company could not find the corresponding information, resulting in the inability to handle the cancellation normally.
After learning about the situation, the members of the Fengqiao Tax Office carried out collective research and judgment, analyzed the specific situation, immediately contacted the relevant personnel of file management, read and inquired a lot of information, and finally found the payment book and summary payment book of the tax, which helped the company successfully complete the "cancellation of non-cancellation" matters.
Through the exploration of specific cases and specific operations, the Luzhou Municipal Taxation Bureau has continuously optimized the conflict resolution mechanism, set up a team of conflict and dispute mediation experts at the city and county (district) levels, established a classified and graded rapid response and resolution mechanism, and formed a closed loop of receiving, analyzing, transferring, feedback and return visits.
Remote support
Open up a new situation of "Fengqiao on the cloud".
The Zhenlong pomelo produced in Zhenlong Town, Hejiang County, Luzhou City is a national agricultural product protected by geographical indications, and it is also one of the important industries for rural revitalization and helping farmers get rich in Hejiang County. In November 2023, Chen, a true dragon pomelo grower in Hejiang County, asked for help from the "Limin" Fengqiao Taxation Branch of the Hejiang County Taxation Bureau, saying that a company purchased real dragon pomelo from him and asked him to be in the tax service hall*** Chen said that he learned on the Internet that the company could issue purchase invoices by itself, and he did not need to open them on his behalf. However, the acquiring company believed that Chen sold things to them and provided invoices. In order to resolve the dispute as soon as possible, the mediator of the "Limin" Fengqiao Taxation Branch contacted the municipal tax service center to jointly sort out the policy basis, simultaneously launched the "mediation + law popularization" dispute mediation mechanism, and opened the "cloud mediation".
According to the relevant documents, the self-produced agricultural products sold by agricultural producers are exempt from VAT, and they can choose to apply for the issuance of tax-free invoices through the tax service department, or the buyer can issue invoices for the purchase of agricultural products, and the purchase invoices for agricultural products and related legal documents can be used as VAT deduction vouchers. The mediation expert team of the Municipal Tax Service Center of the Luzhou Municipal Taxation Bureau explained in detail to Chen and the acquisition company the sales of agricultural products and the issuance and deduction of VAT invoices, and successfully eliminated the contradictions between the two parties.
It is reported that in the process of practicing the "Fengqiao Experience" in the new era, the Municipal Tax Service Center of the Luzhou Municipal Taxation Bureau has continuously extended the existing "Fengqiao on the Cloud" brand to the outside world, giving full play to the advantages of centralized handling of municipal business and online resolution of contradictions and disputes, and empowering the construction of the city's "Fengqiao-style" tax branch in the new era.
In terms of team building, the bureau has set up a team of municipal-level conflict and dispute mediation experts mainly composed of public lawyers and "tax and fee" talents, and implemented "cloud mediation" in the form of remote mediation supported by Zhilian, so as to provide think tank services for grassroots tax bureaus to resolve conflicts and disputes.
In terms of mechanism construction, the bureau has improved the awareness of tax laws and regulations with the help of visual Q&A and accurate push of preferential tax policies with the help of "Tax Brewing and Spring Breeze"; Implement the system of joint meetings on tax and fee service appeals, use the online tax service center to establish a hierarchical and categorical rapid response and resolution mechanism for tax-related conflicts, do a good job in the analysis of grassroots collection problems and online high-frequency hot issues, and strengthen early warning research and judgment.
In addition, the Municipal Tax Service Center of the Bureau also provides business guidance to the county and district tax bureaus through online business lectures and business exchange meetings, provides case support for handling complex business disputes in various places, and reduces tax-related disputes caused by inaccurate policy application.
While deepening the service model of 'asking and handling coordination' and expanding the scope of online handling of tax matters, the municipal tax service center is building a dispute mediation mechanism of 'one-stop acceptance + multi-place linkage + cloud mediation' based on the 'mediation + law popularization' model on the cloud, and has established the Luyongjiang Tax Dispute Mediation Center to open up a new situation of 'Fengqiao on the cloud'. Yang Yuwei, head of the Municipal Tax Service Center of the Luzhou Municipal Taxation Bureau, said.
Innovative services
It is convenient for the people to do taxes, saving time and effort
In the past two years, I have lost more than 2,000 kilometers and saved nearly 100 hours. Zhou Xiaobo, the financial director of Guizhou Chuanqian Water Supply Co., Ltd., posted his own time-saving and labor-saving "bill".
According to Zhou Xiaobo, the company is mainly responsible for the production and water supply of some liquor production enterprises in Moutai Town, and because the water is taken in Gulin County, Luzhou City, he needs to rush from Guizhou to Gulin every quarter to declare water tax. "When I couldn't do taxes online, the Gulin County Taxation Bureau New Era 'Fengqiao-style' tax service hall took the initiative to let me pass on the information by mail, and the tax personnel helped to handle it, which greatly reduced my tax costs. Zhou Xiaobo said.
After learning that the water resource tax could be declared, Zhou Xiaobo logged in to the electronic tax bureau many times, but could not find the cross-regional tax source registration information, and he was anxious to dial the ** of the "Fengqiao-style" tax service hall of the new era of the Gulin County Taxation Bureau. After understanding the situation, the tax personnel immediately contacted multiple departments of the county bureau, repeatedly studied the solution, and submitted the operation and maintenance to the Sichuan Provincial Taxation Bureau to quickly find the problem and solve it. Subsequently, the tax officer remotely tutored Zhou Xiaobo to complete the declaration at the electronic tax bureau.
The new era of the Gulin County Taxation Bureau's "Fengqiao-style" tax service hall solves the problems of the masses with innovative services, which is just a microcosm of the Luzhou Municipal Taxation Bureau's deepening of the reform of tax collection and management and promoting the transformation and upgrading of tax service methods. In recent years, they have combined the three-year action of "upgrading to meet the standards" of the grassroots tax bureaus, highlighted the empowerment of "intelligent governance", deepened the service of "asking and handling coordination", expanded the scope of online handling of tax matters, built a municipal-level intelligent tax service hall, promoted the efficient and intelligent payment of social security, continued to transform data advantages into governance advantages, and injected vitality into the "Fengqiao experience" in the new era with innovative services.
After several years of construction and exploration, we have built brands such as 'Fengqiao on the Cloud', 'Longyun Fengqiao', 'Limin Fengqiao' and 'Red Fengqiao', and have accumulated certain experience in grassroots tax governance. The relevant person in charge of the Luzhou Municipal Taxation Bureau said that they will focus on the five key contents of "high-quality construction of political organs, precise tax administrative law enforcement, refined tax collection and management services, precise conflict and dispute resolution, and elite tax team", anchoring the construction goals of the "Fengqiao-style" tax branch in the new era of specialization such as tax service hall, risk response, social insurance management, natural person management and tax source management, focusing on the "smallest unit", solving the "key small things" around the masses, and contributing to the modernization of grassroots governance"** volume". (Wen Lian, Yang Yunhong, Pu Guinan).
*: China Tax News.