A man posted a ** on Feb. 21 in which he said he was on the K511 train when he was noisy by a flight attendant eating at a restaurant at around 12 o'clock in the middle of the night. While.
When he stepped forward to theorize, several flight attendants had a bad attitude, which led to a quarrel that lasted for more than two minutes.
The flight attendant questioned the guy in **: "We have to work the night shift, what's the matter with you just getting up and having a meal in the restaurant?" ”
The boy reminded him that it was half past twelve, so please be quiet.
The conductor came over and reminded him that you were buying a seat, not an entire table. The young man bought only one seat and occupied the entire table, so there should be no more excessive demands.
The young man began to get emotional, and shouted angrily: "This is not the place for you at all!" Do you understand? This is where the passengers eat, and you should go somewhere else to eat. You are service personnel! ”
This made one conductor angry, and he retorted: "Don't the attendants need to eat?" ”
*As soon as it was released, it quickly attracted widespread attention, and the guy's comment section was also flooded in. However, netizens overwhelmingly supported the flight attendant and criticized the guy for being ignorant. Throughout the process, the guy made the following mistakes.
Originally, the restaurant on the train was not exclusively for passengers, and the flight attendants could not only dine there, but even sometimes hold short small meetings there.
In addition, the restaurant is not a dedicated resting place as a public area, and it is a bit excessive to ask for quiet.
An important reason why the young man was criticized by netizens was that he emphasized that the conductors were service personnel and believed that they were not qualified to eat there, which smacked of occupational discrimination. This is crucial.
When netizens commented on the guy, they pointed out, "There is a tone of contempt for others in his words." ”
Netizens raised a question in the comment area: "If the flight attendants don't eat in the dining car, should they go to ** to eat?" ”
When the incident occurred, the Changsha Passenger Depot of the Guangzhou Railway issued a notice on the same day, pointing out the problem of the train staff's lack of service awareness, and criticizing and educating the relevant conductors, and apologizing to the affected passengers.
The official announcement did not calm the situation, but led to a further deterioration of the situation, and more netizens joined in condemning the guy.
Under the pressure of a wave of accusations, the guy had no choice but to turn off the rating.
It wasn't until the early hours of February 23 that he issued an apology statement, apologizing sincerely for his inappropriate remarks. It can be seen from this statement that the guy has a fairly clear understanding of his mistakes.
Would they have understood each other and made a compromise on each other, if such an outcome could have been expected at the time?
The attendant was angry with the passengers when he ate in the dining car