"Handling the complaint immediately" has speed.
There is warmth in serving the people.
Wangjing Street has always adhered to the people-centered.
Take the work of receiving and handling complaints as the main starting point.
Earnestly respond to the demands of the masses.
Solve the problems of the masses in a down-to-earth manner.
Let's take a look.
The happy life of Wangjing people.
How to solve the demands one by one.
Constantly "add more color to the code".
The community has added charging piles to be safe, convenient and warm-hearted.
Not long ago, the staff of the Atlantic New Town community received a report from residents that because their electric vehicle batteries could not be removed, they could not use the electric vehicle charging cabinet in the courtyard on the 310th floor for charging, which affected their daily life, and hoped that the relevant departments would help solve it as soon as possible.
The community party committee responded immediately, "whistleblowing" the street safety office, dispatched community fire commissioners, property managers and charging pile leaders, and conducted on-site installation and evaluation of charging pile equipment. At the same time, the community has carried out extensive public opinion solicitation, mapped out the number of electric vehicles in the community, and accurately selected the site according to the demand. After many times of communication and deliberation, full deliberation and research, according to the opinions of residents, it was finally decided to install smart charging piles next to the security booth in the community to meet the charging needs of the masses.
In line with the purpose of solving problems for residents, the community party committee completed the installation of 16 charging cabinets and 5 charging piles in only half a day under full overall planning. A fire extinguishing ball is also placed in the cabinet, which not only solves the problem that the battery cannot be removed and charged, but also ensures the safety of people's lives and property.
Charging this seems to be a trivial matter, but it is related to people's livelihood, can not be delayed, quickly solve the small things that the masses are concerned about, is our vivid practice of doing practical things for the masses, and helps to open up the 'last mile' of serving the masses. Wang Yue, Secretary of the Party Committee of the Atlantic New Town Community, said.
Holes in the wall must be repaired in a coordinated manner by the community.
Residents of Shengxing Community reported that someone opened a hole in the east wall of Building 317 of Shoukai Zhiyu City, speculating that this hole was used for commercial smoke exhaust downstairs, and residents were worried that this hole would have an impact on the load-bearing of the entire building, and the residents in the building were panicked.
After receiving the feedback from the residents, the staff of Shengxing Community immediately contacted the bottom merchant and the property owner who made the hole to hold a coordination meeting. At the coordination meeting, the bottom merchant said that he wanted to open a hole for ventilation, but he did not expect to need to get the consent of the property, and the hole was made with rhinestones at that time, and the steel bar part was not hit, which would not affect the load-bearing part of the wall, and agreed to restore the original state of the wall as soon as possible. The property also said that it could provide the same batch of wall tiles to the bottom dealer for use, hoping to restore them to their original state.
After the coordination meeting, Ma Xuesong, Secretary of the Party Committee of Shengxing Community, led the community staff, the person in charge of the bottom merchant and the property staff to the site to check the wall punching situation, and discussed on the spot how to restore the hole to its original state, when to construct the work, and when to enter the site by crane.
The bottom merchant coordinates the crane to enter the site at night, and the construction personnel will repair the wall the next day. At nine o'clock in the morning of the same day, the wall was repaired, and the bottom merchant also cleaned up all the water stains left by the original punching. Subsequently, Ma Xuesong sent the completed ** to the residents group to give feedback, and the residents praised the work efficiency of the Shengxing community and the serious attitude of the community staff.
Smoking in the corridor makes people worry, and they go door-to-door to solve people's worries
Some residents reported that there were people smoking in the corridor of the Xiangsong Community in the second district of Nanhu Xiyuan, and the smell of smoke was very strong. Smoking in the corridor not only affects the air quality, but also littering cigarette butts can easily cause fire accidents, bringing great safety hazards to the whole building. The community workers in the second district of Nanhu West Park went to the scene to check the situation as soon as they received the appeal, but no cigarette butt residues were found at the scene.
At the same time, the community staff posted a non-smoking sign in the public area of the corridor, and issued a warm reminder of no smoking in the public area in the residents. The community requires property staff to strengthen inspections and discourage problems in a timely manner. After continuous follow-up by the staff, there is no smoking in the building.
The night lights are dazzling, and multi-party linkage promotes adjustment.
Some time ago, Ms. Lu, who lives in the Guofeng Shangyue Community, reflected: Since moving to the community for a month, the high-brightness lighting of the school playground opposite has shone into the house, interfering with the normal life of their family. So it was reported to the property steward, and the property steward asked the community for help to solve it together.
The community worker went into the house and learned that every night after school, the students of the opposite school needed to train in the playground, and the family understood very well at first and wanted to try to overcome it, but over time, the old mother slowly felt a strong discomfort. The playground uses a high-pole projection lamp, and the height of the floor where Ms. Lu's house is located is roughly the same as the height of the playground lights. However, the opposite school does not fall under the jurisdiction of the Huajiadi Xili District 3 community.
Guo Shuang, Secretary of the Party Committee of the Third District of Huajiadi Xili Community, played a leading role in party building, and immediately contacted Ma Xuesong, Secretary of the Party Committee of the Shengxing Community to which the school belongs, to communicate with relevant matters. The two secretaries went to the school to understand the situation on the spot and conveyed the residents' demands to the school leaders. Two weeks later, the school turned off the initial high-pole flood lamps and installed a low-pitch and moderate-brightness light source. This change not only met the needs of the students, but also solved Ms. Lu's problems.
A few days later, Ms. Lu took the initiative to contact the community staff and sent a WeChat message about the effect of the improved school lighting**, I really didn't expect the solution to be so fast, and now my mother is fragrant when she eats. We would like to express our heartfelt gratitude to the community neighborhood committees and community workers, who have truly embodied 'doing practical things for the people'."
Guo Shuang, community secretary of Huajiadi Xili District 3, said: "Whether it is property management or community work, the common goal is to solve community problems and improve the quality of life of residents. We must make joint efforts to improve the quality of life of the residents, especially to solve the problems of the residents' urgency, hardship and longing, as the starting point and end point of our work, and give full play to their strengths and make joint efforts. ”
The manhole cover is damaged and there are hidden dangers, and it is quickly disposed of to protect the people's safety.
Recently, residents reported to community workers that the manhole cover at the corner of the entrance of Unit 1 of Building 17 in Huajiadi Beili was damaged, which not only affected the community environment, but also affected the daily travel of residents. After learning of this situation, the staff of Huajiadi Beili community rushed to the scene to check the manhole cover and the surrounding ground, and found that there was indeed damage. The staff immediately contacted the property maintenance personnel and asked the property to repair the manhole cover and the surrounding ground in a timely manner.
After intense and orderly work, the next day, the maintenance workers repaired the ground, reset the manhole cover, and the maintenance and finishing work was completed. At present, the manhole cover at the corner of the entrance of Unit 1 of Building 17 in Huajiadi Beili has been renovated and restored to its original function.