As a secretary, you often need to give advice, sometimes to the leader, sometimes to the department, sometimes to the colleagues. Paying attention to methods and language arts, and making clever suggestions, can achieve twice the result with half the effort. Here are some stories to share.
Clever historical facts. In 1939, Albert Einstein and other scientists jointly wrote a letter to Roosevelt in the United States, suggesting that the development of the atomic bomb be accelerated, on the grounds that Germany was carrying out this research. Consultant Sachs presented the letter to Roosevelt and tried to convince him. Unexpectedly, after hearing this, Roosevelt said coldly: "I don't understand any nuclear fission theory, and now I can't afford to invest a huge amount of money in the development of a new bomb, so you'd better leave this matter alone." ”
Afterwards, Roosevelt felt a little uncomfortable and took the initiative to invite Sachs to breakfast the next day. Sachs is ready to use this opportunity to convince ** that he knows ** loves history. As soon as he sat down, Roosevelt said: "Yesterday I had a bad attitude, but scientists are always whimsical, and today you are not allowed to mention the atomic bomb again!" ”
So I'll talk a little bit about history. Sachs said calmly, "Napoleon swept across the continent, but in naval battles it was not satisfactory. One day, an American named Fulton came to see him and suggested that he cut off the mast of a French battleship, install a steam engine, replace the ship's planks with steel plates, and said that he would be invincible and soon occupy the three islands of LinkedIn. Napoleon thought to himself that the ship would certainly not be able to sail without masts and sails, and that it would definitely sink if it was replaced with steel plates. He thinks Fulton is a madman and goes so far as to drive Fulton away. Hearing this, Roosevelt's expression became serious. After pondering for a moment, he said, "Let's start working on the atomic bomb right away!" ”
As a key figure, after his first proposal was rejected, Sachs no longer spoke directly about the atomic bomb, but used similar events in history to illustrate it. Taking history as a mirror, we can know the rise and fall. Roosevelt quickly took the advice of the scientists and made a big decision.
Use praise wisely. Coolidge, a former American ** Coolidge, has a female secretary who is very beautiful, but she always makes mistakes in handling official documents. So, Coolidge quietly muttered a few words to his administrative director. One morning, when the female secretary walked into the office, the administrative director said: "The dress you are wearing today is so beautiful, even ** said that you are dressed very decently, suitable for a young and beautiful young lady like you." These words came from the mouth of **, and the female secretary was flattered, and her face suddenly smiled. The director then added: "* I am also confident that the official documents you handle will be as beautiful as your appearance. ”
Sure enough, from that day on, the female secretary rarely made mistakes in official documents. When a friend of Coolidge's found out about this, he asked, "How did you come up with this clever method?" Coolidge said, "It's very simple, have you ever seen a barber shave someone?" He had to apply soapy water to people first, just so that they would not hurt when they scraped it. ”
Give full praise before criticizing others, and criticize tactfully when the other person is happy. Such criticism is more acceptable and more effective.
Clever change of location. Nara, the ancient capital of Japan, is beautiful and crowded with tourists. Every spring, a large number of swallows come in from the south and compete to nest under the eaves of the inn. But the cute swallows excrete casually, making the waiters and tenants complain. A hotel set up a team to deal with the problem, but after months there was no result. The team leader did not give up, he reminded everyone that it is unrealistic to chase the swallow away, try to change the role, imagine yourself as a tenant or a swallow, maybe you can find a way out.
In the end, the team really came up with an ingenious solution: write a letter to the guests in the name of the swallow. The letter is written:
Ladies and gentlemen:
We are little swallows who have just arrived here from the south for spring, and we have made our home in front of your window without your permission. Our little ones are not sensible and have bad habits, and often stain your glass windows and corridors, causing you unnecessary trouble. But please don't blame the waiters, they scrub a lot, but they can't wipe it, it's all our fault, please wait a while, they will be scrubbing soon.
Your friend Little Swallow.
When the tenants saw this witty letter, their resentment immediately dissipated. This approach has been replicated by other hotels. The letter worked very well from the point of view of changing positions.
Clever use of culture. When Tang Jun was the president of Microsoft China, Bill Gates's assistant called ** and said that Gates was coming to China on a certain day in January. Tang Jun calculated the time, and that day was the third day of the first month of the Chinese lunar calendar, so he suggested changing the date. Before Tang Jun finished speaking, Gates's assistant impatiently reprimanded: "Bill's itinerary was arranged a year ago, how can you change it casually, you can directly talk to him." After saying that, he hung up the **.
Tang Jun dialed Gates's **, and of course Gates would not change his plan easily. Just when there was some stalemate, Tang Jun said: "I know that your time was arranged a year ago, but you must know that the Chinese New Year was arranged 5,000 years ago. Gates was silent for a few seconds and said, "Well, you win." The first thing Gates said when he arrived in Beijing to see Tang Jun was, "You were the first person to change my schedule." "It's not that I want to change your time, it's that China's 5,000-year-old civilization wants to change your time. Tang Jun replied. Gates laughed.
In the face of a leader with a strong style, culture and tradition may come in handy by not going straight to the point, but avoiding the real and trying to make a "soft landing" on difficult issues. Such a witty answer will not only not cause a strong reaction from the other party, but will make the other party accept the opinion with a knowing smile.
Author: Tang Tielong **Secretarial work.
February** Dynamic Incentive Program