Interpersonal relationship refers to the establishment and maintenance of one's relationship with others and the team, and good interpersonal relationship is conducive to team harmony and smooth work. Therefore, the frequency of interpersonal relationship questions in the interview and examination room is relatively high, mainly to judge whether candidates can establish and maintain harmonious interpersonal relationships with others, whether they can have good communication and coordination skills, whether they can help others to adjust psychologically, devote themselves to work, and ensure the smooth development of work. How to solve interpersonal problems is also an important part of winning the interview, and the next few aspects will help you master interpersonal problems.
1. Pay attention to the examination of questions
The Q&A of interpersonal relationship questions is often found in "how to do", "how to deal with it", "how to solve", etc., in fact, it is asking us how to solve the problem in the question, so the premise of solving it is self-evident: grasp the problem. Therefore, the core of the examination is to examine the problem.
However, the topic will also tell us a lot of key information, such as a specific subject, which may be a colleague, or a leader, or even a specific old colleague, a new colleague, a colleague in the same department, a colleague from a fraternal unit, etc., as well as an old leader, a new leader, a direct leader, and a superior leader.
Finally, I would like to emphasize that general interpersonal problems are based on work, so the problems arising from work must be the ultimate goal and basic requirement of dealing with interpersonal problems, and we must self-examine whether the work problems have been solved.
2. Sort out your ideas
Answering interpersonal problems is basically solving problems, but the steps to solve the problems also need to be dealt with according to the urgency of the problem and the priority of the problem.
First of all, we can first clarify our own attitude in the answer to the question, especially the question that measures other people's values, express our own views on the negative or not positive enough performance of the question, and transmit our positive attitude to the examiner.
Secondly, it can be solved one by one according to the priority of the problems found, for example, emotions affect work, then emotional regulation is the premise, and the effect of work can be guaranteed only under the condition of normal emotions; Or joint cooperation projects, disagreement affects the work, first unification of opinions is the premise, in the case of a unified position, the cooperation can be carried out smoothly.
Finally, summarize and improve. As the saying goes, if the problem in the question is because of your own cognition, work attitude problems, or improper handling of interpersonal relationships, you should have a long-term improvement plan to fundamentally solve your own problems.
3. Common test centers
1.Criticism from leaders.
1) Correct understanding of criticism. Failure to accurately comprehend the intention of the leader, sloppy work process, perfunctory work attitude, untimely work supervision, slow work progress, and unfinished work results.
2) Be open to criticism. Admit your mistakes, record your problems carefully, and ask for advice in a timely manner.
3) Correct errors in a timely manner. Do a good job in work planning, adjust the work status, conscientiously implement the work, complete the work and report to the leader.
2.There is a mistake in the work.
1) Stop loss in time. Apologize to others, be honest about mistakes in your work, seek forgiveness, listen to others with an open mind, and express sincerity in solving problems.
2) Self-examination. Reflect on the problems existing in the work plan, division of labor, guidance, audit and control, etc., assume corresponding responsibilities, and clarify improvement ideas.
3) Resolve mistakes. Communicate with colleagues who make mistakes, listen patiently to their ideas, explain the adverse effects caused by mistakes, analyze the causes of mistakes, and solve them.
4) Avoid mistakes. Pay close attention to the follow-up work status of colleagues, follow up in a timely manner, stimulate work enthusiasm, and work together to ensure the successful completion of the work.