The environment is suitable for the elderly
CCB adheres to the people-centered new financial concept and creates a comfortable branch environment, so that the silver-haired people can share the sense of convenience, happiness and security brought by financial service innovation.
Dongguan Branch continues to optimize the hardware facilities of the outlets, create a comfortable hall environment, and equip the business outlets under its jurisdiction with reading glasses, magnifying glasses, wheelchairs, crutches, medicine boxes and other caring equipment.
For the elderly, the "love window", green channel, configuration of the elderly consultation desk, etc., some outlets have also launched a "sitting" smart teller machine, which is convenient for the elderly customers in wheelchairs, impaired mobility and business guidance.
A variety of services "warm heart".
CCB people strive to respect, respect, love and help the elderly throughout their daily lives, do practical things with heart and affection, and protect the "sunset beauty" of the silver-haired people through a variety of ways.
It's okay, we're coming to you".
Some time ago, my father's social security card password was locked, and now the old man can finally receive the money. ”
Mr. Peng, a customer, reported that his father was lying in bed due to a serious illness and could not go to the branch to handle the password reset business.
In the end, with the sound of "drop", the machine prompted that the business was successfully handled, and the customer successfully reset the password.
Take your time, don't rush".
An elderly man in his 90s trembled to the outlet with an umbrella to handle business, and the lobby manager on duty immediately went to help the old man up the stairs when he saw this, and enthusiastically asked him what business he needed to handle, and the old man said that he wanted to get a pension.
The lobby manager took into account the large amount of the pre-holiday, and immediately opened a green channel for the elderly, leading them to the VIP counter to handle, the elderly are not hearing well, and the teller patiently handles the business for customers throughout the process.
The elderly felt the intimate service of our bank and praised CCB as a warm bank.
I'll teach you" An elderly customer brought a social security card opened in Xinjiang to the branch to handle the expiration card replacement business.
Since the business needs to be handled online, the lobby manager patiently guided the customer to use WeChat to handle the card replacement business online, and successfully submitted the application.
The staff of the outlets uphold the service concept of "service 100, starting from the heart", and provide warm services for elderly customers, which has been highly recognized by customers.
Funds guard the "peace of mind".
CCB people take practical actions to help the "silver-haired people" improve their ability to recognize and prevent fraud, and protect their money bags.
Counterfeit identification class.
An elderly customer carrying a heavy bag walked to the staff of the outlet with a little difficulty, and the colleague on duty in the lobby immediately stepped forward to greet him and asked the old man what business he handled.
It turned out that the customer received more than 20,000 yuan of payment, all of which were 1 yuan and 5 jiao change, and went to several banks but failed to save the money, so he came to CCB with the mentality of trying it out.
In the process of business processing, the Channel Vice President distributed RMB leaflets to customers, explaining the unsuitable circulation of RMB and the anti-counterfeiting features of RMB, and reminding customers to pay more attention when receiving cash in daily life to strengthen their ability to distinguish counterfeits. During the business process, the client expressed his gratitude to the staff many times and spoke highly of CCB's considerate service.
Financial literacy.
Dongguan Branch has carried out publicity and education activities such as anti-counterfeit currency, network security, crackdown on pension fraud, illegal fund-raising, deposit insurance, fee reduction and interest concession by setting up publicity desks, hanging banners, distributing publicity leaflets, etc.
Many elderly people stopped in front of the propaganda desk, and the staff showed different dimensions such as color brightness, portrait watermark, and brilliance light change denomination numbers, so that the elderly could understand the identification method of RMB and improve the identification ability of the elderly.
At the same time, the staff popularized the knowledge of the RMB standards that are not suitable for circulation, the exchange of RMB with defects and defacements, and further increased the knowledge reserve of the elderly.