On February 21, on the K511 train, there was an unexpected incident between passengers and passengersFlight attendantsDispute between events. This passenger came to the dining car to eat in the middle of the night, and there were basically no other passengers in the dining car, so he chose to rest in the dining car. However, he was dazzled by the noise around him and found that there were multiple crew members eating in the dining car. The passenger thought that the flight attendant had disturbed his rest, and an argument ensued.
The controversy focused on whether the crew should eat in the dining car and the impact on passengers' rest. Passengers thought the flight attendants should go somewhere else to eat, and the flight attendants responded that they needed to eat too. In addition, the flight attendants issued a verbal warning that passengers should not disturb them, which sparked even greater resentment among passengers. Throughout the dispute, both sides stated their reasons, but could not reach an agreement, which eventually led to the escalation of the incident.
For this incident,Guangzhou RailwayThe Changsha passenger depot quickly dealt with the situation and apologized to the passengers. The passenger section said that the conductor concerned had been criticized, educated and evaluated. However, the release of this handling notice has aroused dissatisfaction and criticism from the majority of netizens. Many believeGuangzhou RailwayThe result is unfair, and there is a certain tendency to favor the flight attendants.
Guangzhou RailwayThe decision to deal with it led to a strong reaction from netizens. They're all thereGuangzhou Railway's social ** account posted a message below to express his rightGuangzhou RailwayDealing with unfair grievances. The comment section was filled with voices of criticism and accusations, and even the rating was turned off due to the heated rhetoric.
Most netizens are rightGuangzhou RailwayDissatisfaction with the results of the handling is mainly focused on the following points. First of all, many people said that the flight attendants were not wrong, but on the contraryGuangzhou RailwayThe inaction of the leaders of the passenger section is blamed on the employees. They thinkGuangzhou RailwayThe leaders shirked their responsibilities and failed to protect the legitimate rights and interests of employees, which made the majority of employees feel chilled, and even called it a shame for railway employees. Secondly, some netizens believe that the food truck is originally a place to eat and should not be used to sleep. They believed that the passenger had misunderstood the situation. Others suggested that if the dining car could not eat, it would be nice to simply change to a sleeper car.
In addition, there are also some netizens who are rightGuangzhou RailwayThe processing result indicates support. They believe that in this incident, the passenger behaved inappropriately and should be blacklisted. Yes, yesFlight attendantsThe hard work shows understanding and support while criticizingGuangzhou RailwaySome leaders do not act and do not think about employees.
Guangzhou RailwayThe announcement of the results not only aroused the dissatisfaction of the majority of netizens, but also criticized and taught the central media about the matter. Central media pointed outGuangzhou RailwayThe apology just makes the public worry about whether it will encourage the atmosphere of "mobile phone judges", and it is not appropriate to mislead "whoever makes a big deal will benefit". The central media called for mutual understanding and consideration when traveling abroad, and adopt more appropriate ways to communicate and resolve conflicts, so as to jointly create a warm and harmonious communitySocialatmosphere, not just a habitual apology.
In this food truck dispute,Guangzhou RailwayThe results of the handling of the passenger segment have caused great controversy. AlthoughGuangzhou RailwayThe passenger section dealt with the incident and apologized to the passengers, but many netizens felt that the result was unfair. Guangzhou RailwayThe passenger section was accused of shirking responsibility and failing to provide reasonable protection and support to the crew in the handling of the passenger section.
In the face of such controversy and criticism, I thinkGuangzhou RailwayThe passenger section should seriously reflect on and review its own practices. Leaders should be more concerned about and respect the rights and interests of employees, and actively take measures to solve problems, rather than simply apologizing to the public. At the same time, leaders should do a better job of balancing the needs of passengers and employees to drive rail workenvironmentof further improvements.
For passengers andFlight attendantsBoth sides should understand and respect each other. Passengers should be courteous and tolerant, fully sympathetic to the hard work of employees when traveling, and avoid unnecessary conflicts. Flight attendantsIt is also necessary to focus more on work and avoid negatively impacting the service of passengers.
In conclusion, justice and equality should be paramount principles when resolving disputes and disputes. Leaders should fully consider the rights and interests of employees and the response of public opinion, and formulate a fair and reasonable handling plan. Only in this way can we maintain good employee relations and provide better services to passengers.