On the train, the dispute between the attendant and the passenger always attracts a lot of attention, and the dispute between the conductor and the passenger on the K511 train has aroused the anger of the majority of netizens. After the release of the results of the handling of the Changsha passenger section of the Guangzhou Railway, netizens expressed their opinions and dissatisfaction. What is it that makes netizens so angry? Is the treatment too "one-size-fits-all"? Or is it not addressing the root cause? This article will take a closer look at this.
In the early morning of the 22nd, when the crew of the K511 train was dining in the dining car, a passenger loudly scolded the crew for not eating there because he felt that the conductor's voice was too loud and affected his rest. As a result, the two sides got into an argument, and the scene was also filmed by the passenger and uploaded to the online platform. thought that netizens would do justice for themselves, but the passenger was bombarded by netizens for his arrogant attitude and disrespect for the service staff, and the comment area was forced to close.
When the first rays of the morning sun shine through the train windows and into the carriages, an unexpected dispute begins. The flight attendants enter the dining car after a shift change and are ready to enjoy a simple breakfast, but unexpectedly angers a slow-eating passenger. The passenger's face was gloomy, and he accused the flight attendant's voice of disturbing his moment of tranquility, and his voice resounded throughout the carriage: "This is not your place to stay, you are the service staff, go somewhere else for dinner!" The flames of the dispute ignited in the eyes of both sides, and the strings of the conflict were sounded, provoking a great battle over the use of rights and resting environment by the food truck. The dispute process was filmed by others, ** to the Internet, the passenger thought that he would get the support of netizens, but the reality was diametrically opposite, he was unanimously criticized by netizens, and the comment area instantly became his battlefield, and the angry cries were endless.
On the afternoon of the 22nd, the Changsha Passenger Depot of the Guangzhou Railway issued a statement on the incident and the results of the handling. For the problems involved in the lack of service awareness of the train staff and the impact on the rest of tourists, Guangzhou Railway criticized and educated and assessed the problems, and apologized to the passengers. However, this result has caused dissatisfaction among many netizens. They accuse the leaders of being too "one-size-fits-all", believing that as long as someone complains, they will treat employees indiscriminately, and completely fail to understand the working situation of grassroots employees. They emphasise that leaders should be more vocal for their employees, rather than condoning complainants to act recklessly. Some netizens believe that this result does not solve the problem at the root, and question whether the right to use the food truck and the rest environment are accurately defined. They hope that Guangzhou Railway can introduce clear rules and regulations, resolve disputes, and let the truth of the matter come to light, instead of hastily punishing the employees involved and making people scratch their heads.
With the passage of time, the news of the results of the Changsha passenger section of the Guangzhou Railway quickly spread all over the Internet, but this decision was like a stone thrown into a pond, causing waves of ripples. For those flight attendants and passengers who seem to have been adjudicated fairly, this may be a moment when the dust has settled, but for countless enthusiastic netizens, this is just the beginning. They are both expecting justice and resentment. In response to the incident, Guangzhou Railway criticized the way of educating the conductor and apologizing to the passengers, which was rebuked by some netizens as "one-size-fits-all", and they angrily accused the leaders of being too hasty and lacking understanding and support for employees. In their view, the leaders of Guangzhou Railway should be more patient and supportive, and should let employees feel fairness and justice, rather than allowing complainants to act arbitrarily. On the other hand, more netizens pointed the finger at the substantive problems of the processing results, and repeatedly asked whether there were major omissions in the definition of the use of food trucks and rest environments. They hope to see Guangzhou Railway formulate clear rules and regulations, resolve disputes one by one, and reveal the truth. Netizens expressed their dissatisfaction with the results of Guangzhou Railway's treatment, as if a basin of cold water was poured on their hearts, which made people feel unrelieved.
It can be seen from the handling results released by the Changsha passenger section of the Guangzhou Railway and the dissatisfaction of netizens that the handling of the incident has not been widely recognized. On the one hand, the punishment and denial of employees make people question whether the leadership department really considers the problem from the perspective of employees and understands the work pressure and situation of grassroots employees. On the other hand, the precise definition of the right to use the dining car and the rest environment is also a problem that Guangzhou Railway needs to seriously think about and solve. In the face of similar disputes, the leadership department should listen more to the voices of grassroots employees and formulate clear and detailed rules and regulations to avoid the recurrence of similar incidents. At the same time, the majority of passengers and netizens should also examine the causes and results of the incident more rationally, express their opinions objectively and fairly, and jointly create a harmonious and comfortable travel environment.
In the dispute over the train dining car, the handling of the Changsha passenger section of the Guangzhou Railway caused dissatisfaction and questions among netizens. The blind "one-size-fits-all" approach does not fundamentally solve the problem, which makes the majority of netizens confused and dissatisfied. In the event of such an incident, the leadership department should have a better understanding of the working situation of the grassroots employees and formulate clear rules and regulations so that employees and passengers can travel in a harmonious environment. It is hoped that similar incidents can be avoided in the future and the order and harmony of the train journey can be maintained.