Beijing Business Daily (Reporter Wang Weiyi) Recently, a reporter from Beijing Business Daily learned from Feishu that through the "i Minsheng" collaborative office platform (hereinafter referred to as "i Minsheng") jointly created by Minsheng Bank and Feishu, Minsheng Bank has realized the deep integration of the four functions of "search", "service desk", "knowledge base" and "dictionary", and reshaped the knowledge management system.
Minsheng Bank attaches great importance to knowledge management, and has built a set of knowledge management system through self-developed applications such as portals and knowledge base systems in the early stage, but in the actual use process, it is found that there are problems such as cross-system linkage difficulties and knowledge invocation faults. How to break the barriers between libraries and allow employees to quickly and accurately obtain knowledge and use it well has become a difficult problem for the knowledge management team.
In the past, although Minsheng Bank's knowledge storage was abundant, it was scattered and lacked a unified query portal. Through the global search of "i Minsheng", Minsheng Bank provides a unified entrance for employees to query the knowledge base. At the same time, Feishu's intelligent recommendation capability will present search results for different content types based on keyword relevance. It only takes 1 second for employees to quickly find the information they need, which is fast and convenient to use, and effectively improves the efficiency of knowledge use.