HeyTap game recharge refund process, parents have seen it

Mondo Technology Updated on 2024-02-28

In today's era, online games are a way for most people to choose entertainment and relaxation, but it has also caused concerns about online game addiction, especially for minors who lack self-discipline, they are more likely to indulge in online games, and even have game top-ups by mistake. To this end, HeyTap has launched a number of anti-addiction measures based on the actual situation, strengthened the supervision of minors' gaming behavior, and provided a refund mechanism for minors who mistakenly recharge.

Long-term addiction to online games will cause teenagers to lose themselves on the Internet, which is very harmful. In order to effectively control the gaming behavior of minors, HeyTap has taken three different measures, including real-name login, game time management, and payment restrictions. Real-name login requires players to undergo real-name authentication to prevent minors from using their parents' accounts to illegally log in to the game. Game time management sets appropriate game time limits to help minors reduce the problem of addiction to online games. In addition, HeyTap Technology also restricts the payment behavior of minors, so as to reduce the occurrence of misrecharge.

In addition to the three control measures, HeyTap has also launched a variety of features designed for minors to help parents better control their children's gaming behavior. These features include Kids Space, Kids Accounts, and Family Space, among others. For example, by using a family space, parents can create family groups that allow them to fully understand and monitor their children's gaming behaviour while limiting their gaming time to ensure they are healthy.

The specific settings are as follows:

1.Open the Home Space page - Log in to the Home Space - Click Confirm Authorization.

2.Create a family - enter a family name - and add family members.

3.Click the (Apply) button to request guardianship privileges - Click the (Agree) button to approve the request.

4.Remote guardian control. After following the above process, you can remotely control your child's gaming behavior.

If parents find that their child has accidentally topped up in the game, HeyTap Game Topup provides a refund service, and the amount will be refunded in a timely manner after verifying the situation. Here's how to apply:

1.To contact customer service and explain the real situation, you can follow: Game Center - My - Help and Customer Service - Contact **Customer Service, or you can call Customer Service directly**.

2.Provide relevant information that needs to be checked for refunds, such as personal game accounts, top-up orders, game characters, etc.

3.Verify that there are no errors and process the refund. Since the review takes time, just be patient.

With the rapid development of the online game industry, a series of problems have emerged that need to be solved urgently. In order to cope with this situation, Guangdong HeyTap Technology has launched anti-addiction control measures and provided HeyTap game recharge and refund channels, creating a safe, orderly and harmonious gaming environment for minors. HeyTap Technology has been committed to promoting the healthy development of the game industry and making unremitting efforts to create a more free and healthy game ecosystem.

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