Teacher Zhang Haorong is an expert in practical business etiquette and service awareness training

Zhang HaorongTeacher

Practical business etiquette withService Awareness TrainingSpecialists

IPA International RegistrationSenior Etiquette Trainer

International Registered Professional Etiquette Talent Assessment CenterSenior Etiquette Trainer

Training Department, China Academy of Management SciencesEtiquette and Culture Educator Level 1.

CVCC National Core Competency CertificationEtiquette instructor.

International Accreditation Association Etiquette Expert CommitteeCommissioner.

Huaxia Shengde Lishang AcademySenior Etiquette Trainer

State RegistrationImage Etiquette Trainer.

8 yearsExperience in on-site coaching of corporate consulting projects.

WasFlextronics Manufacturing (Zhuhai)**(Fortune 500) Training Manager.

Biography

Shaping a "professional" image management:In the business etiquette course, we help students create a professional image that conforms to the role and environment of the workplace, and create a professional image of the elite in the workplace.

Create a "high-quality" practical etiquette:Familiar with the reception process of senior leaders and customers at all levels, enterprises and institutions, conduct high-quality service reception for the reception team, improve job service awareness and other course guidance, win high praise from customers and personnel in service reception, and help enterprises build a professional staff and high-quality team.

Possession"Down-to-earth".Coaching experiencePossession8 years of front-line on-site counselingWork experience, the teaching process attaches importance to the feelings of students, adheres to the training concept of training with learning and harvesting skills in practice, and helps employees of public institutions and enterprises to guide the application of business etiquette and the details of the reception process, and has a complete and systematic teaching ideas and experience, and has conducted a series of course training for large enterprises such as Huafa Group, China Railway Construction, and China UnicomThe cumulative teaching is near0 sessions, cumulative student total000+, with a course satisfaction rate of 9

Mr. Zhang has many years of training and teaching experience, and many years of training and teaching experience enable him to transform his years of experience into a knowledge base, combined with industry characteristics, and present it in different literacy training courses.

"Practical" and "professional" are the two major labels of Mr. Zhang. "Actual combat" comes from the actual work experience in the enterprise. "Professional" isFor banks, real estate, enterprises, automobile 4S stores and other industriesyears's training experience,Greased"Practical enterprise training instructor".

During the career, the teacher focused on the training of business etiquette, government etiquette, service etiquette, professionalism and other related professional fields, with superb professional knowledge and rich teaching experience, coupled with a steady typhoon and very friendly teaching, which has been well received by the trainees. Through the training, the teacher integrates the actual scene with all aspects of the work, so that the students can change and transform from the inside out, and present a better self in the workplace. Each course has a good interaction with the students and has a good reputation.

Teaching examples

WasDongguan Huarui Fengsheng GroupCarry out the 2023 "Xingqi Plan" new employee training "Professionalism and Business Etiquette" course training, apply the workplace work scene to the classroom, and strengthen the training effect through practical exercises, a total of 150 people are highly enthusiastic to participate in the whole process, the course atmosphere is active, and the interaction is strong, and it is divided into two classes of AB to teach in turn.

WasChina Railway Construction InvestmentThe directors of various offices across the country carried out the course training of "High-standard Government Reception Etiquette", which was well received by the headquarters, and the "Service Awareness Improvement" course was directly added on the spot, a total of 6 sessions.

WasZhuhai Huafa GroupThe office staff carried out the "High-end Business Reception Etiquette", using easy-to-understand stories and cases, and the course was highly praised by the person in charge of training, with a total of 12 sessions.

WasChina Unicom Zhuhai BranchTaught the course training of "Service Etiquette and Service Awareness Improvement", through the common scenarios of daily work, and used the method of practical training to guide students, and began to solidify and improve their consciousness, a total of 20 sessions.

He has lectured for 54 outlets of Guangxi Qinzhou Credit Cooperative"Bank Civilized and Quality Service Improvement Project".In order to ensure the landing of the training content and truly improve the actual ability of the trainees, the course learning is combined with on-site counseling, and the targeted counseling program is formulated and implemented according to the type of outlets and personnel, and the service process and service behavior are solidified through post-training evaluation and return visits, so as to form a systematic and perfect high-quality service network building model.

Taught courses

Situational Business Etiquette

Modern Practical Business Etiquette".

Closed-loop Service Etiquette and Complaint Handling

Improving the comprehensive ability of high-quality and civilized services of banks".

Etiquette wins the workplace - workplace office etiquette".

Knowing and Doing Good Etiquette - Government Etiquette".

Image Management - Workplace Wear and Makeup".

Elegant and proper Western food etiquette".

Gold Medal Commentator Comprehensive Skills Improvement".

Teaching style

Strong practicalityMr. Zhang's courses are good at combining training with practical application, making training landing, using practical cases, designing various types of subject training, and striving to be practical, easy to use, and live to learn.

It's interactivePay attention to the interaction and participation of students, show different training styles according to different training contents, changeable training styles, and deduce vivid, passionate and energetic teaching according to their aptitude, with clear levels.

Strong affinityPay attention to the interaction and cooperation with the students, maximize the mobilization of the students' interest in learning, and combine the classroom atmosphere of dynamic and static, so that all the students can better integrate into the training and absorb the best learning results.

DuctilityIt can organically combine etiquette with the actual work situation of multiple industries, so as to apply it to daily practical work and enhance the personal image of students in the workplace.

Culturally strongThe etiquette culture and professional culture are organically combined, the all-round training of students is emphasized, the overall quality of students is improved, and the awareness of employees is "both internal and external, knowledge and action are integrated, and truly internalized in the heart and externalized in action".

Testimonials

Teachers from the market to the needs of talents, we not only need to socialize in the workplace, but also need to learn from thoughts to words and deeds to clothing, all aspects of life to yourself and others. Good looks, a confident smile and a good conversation are the first criteria by which people judge you, so we need to be elegant and learn to absorb all kinds of good things at all times.

Manager Li of China Unicom

I have listened to a lot of courses, every time I go to class, I feel drowsy, Mr. Zhang's courses are practical, I have worked in a state-owned enterprise for many years, I feel very happy for the first time, I am not distracted by the whole process, the course design is very attentive, I "dig pits" everywhere, and I listened to all the courses with curiosity, and the logical thinking of the course is very clear and interlocking.

Director Zhang of China Railway Construction Investment

Applying what you have learned can avoid friction and contradictions with customers in your future work, and help you go higher and further in your career. Through this lesson, I found that in ordinary life, there are deficiencies and mistakes in work, and I also understand the truth that details determine success or failure, a few hours may be short compared with a lifetime, but it will affect a person's life, and I will definitely remember the teacher's name Zhang Haorong, thank you for the fate to meet you, and I am fortunate to hear your class.

Manager of Huashi Zhongjian Bell

After 12 years in the industry, I have participated in a lot of etiquette training, and the original expectation for today's lesson is: teachers with good manners and good temperament will lead everyone to do specific etiquette guidance, welcome, hand, and micro-pen ...... of eight teethWe repeated the standard movements and practiced them, so we didn't have much expectation. But I never expected it to be such a different etiquette class. The difference between teachers is that they abandon the traditional teaching in the past, and they are easy to understand, close to reality, but they can be impressive, supplemented by practical work. This class is great value!

Senior Director of Qinzhou Credit Union

The teacher himself was well prepared first of all. Lead by example and embellish others with yourself. During the whole training, carefully observe each trainee, subtle and intimate. I learned the details of good etiquette and the difference caused by not paying attention to it. There has been a radical change in consciousness, and to make others comfortable is to make yourself comfortable.

Manager Song of the Futures Institute

Moments