Global Network Financial Center 38 Special Planning: Looking for Her Power to Reach the "Impossible".
When He Chunxiu joined Haidilao, he was 46 years old.
When he was young, He Chunxiu once ran a roller skating rink, a bar, and a restaurant at the same time, and his business territory spanned the Sichuan-Tibet region, and he once became one of the top three richest people in the town. Until life encountered "Waterloo", several shops closed one after another, all the investments were lost, and life was like falling from a high altitude and losing weight.
She just wants to leave her hometown and go to a place where no one knows. In 2010, under the introduction of her fellow villagers, she joined Haidilao in Beijing.
He Chunxiu's hometown is in a small town in Jianyang, Sichuan, and Jianyang is also the hometown of Haidilao. He Chunxiu, who wanted to save face, at first only told her family that she was catering in Beijing, not mentioning Haidilao, but later when asked by others, she calmly replied that she worked in Haidilao, "I am very happy here, it suits me very well."
I thought that the transition work would take 14 years.
The person wearing the wreath in the picture is He Chunxiu).
Became a new employee at the age of 46.
When he first joined the company for 20 days, He Chunxiu wanted to roll up and leave every day. She always thinks that she used to be the boss and hired someone to do the cleaning, but now she has to wipe the floor, and she will be criticized by the little foreman for not cleaning, and he is about the same age as her son, "I can't stand it, the contrast is too great", and it is even more uncomfortable when encountering difficult guests.
He Chunxiu's feet quickly blistered, and it hurt when he walked. She always speaks with a Sichuan accent, her Mandarin is not standard, and she is very unconfident.
However, when she calms down, He Chunxiu will reflect on whether she is too self-righteous, think about it carefully, the criticism of the little foreman is really not good, or should she clean it again, slowly, she began to accept different voices.
In addition, she is often attracted to old employees, especially when she sees the cleaning aunt who is older than herself, she runs fast with towels, and she is always more motivated when she sees customers smiling, "I am a little unwilling to admit defeat."
So she also applied to be handed out towels, and she just had to learn to say, "Hello, please use a towel, be careful of burning your hands." She practiced the pronunciation of the ten words repeatedly and spoke standard Mandarin.
Gradually, everyone knows that there is an Aunt He in the store, who has not worked much before, and does not like to talk, whenever she does not go to the store on vacation, her roommate who lives with her often brings her supper, and there is cooking for dinner in the store, and she will bring one back after work.
For He Chunxiu, who is in a trough and fragile in her heart, "I feel very warm when I am suddenly cared for by the old employees."
Years later, when she became a new employee trainer, she often remembered her own experience. She repeatedly encouraged everyone that hard work is a process of slowly getting used to it, and it is necessary to persevere in the face of difficulties. She also told lobby managers to consciously amplify the progress of new employees, and if they see new employees boldly communicating with customers, managers should praise them, "because what new employees want most is recognition."
I became a manager for 8 months.
With rich experience in the catering industry, He Chunxiu is very good at handling emergencies in stores, and she was promoted to account manager soon after 8 months of joining the company.
She still remembers that when she first opened the Beijing store, the store and the neighbors of the barbecue shop next door were always secretly poking and prodding, and the customers who came up from the same elevator were always snatched away by the barbecue restaurant. Until one time, the manager of the barbecue restaurant booked a private room in Haidilao for his birthday, and He Chunxiu and the store manager ordered a cake and sent it to the private room to celebrate a lively birthday for the neighbor.
Some employees don't understand, because they are always scolded by this manager when they "grab customers", He Chunxiu advises everyone to do this next time, just smile, don't embarrass the guests.
After this time, the relationship between the two stores began to improve, and some regular customers could feel it, and the atmosphere became relaxed, "Sometimes customers want to change their tastes, and they will be embarrassed and say that they will come to your house next time."
Turning hostility into jade silk, the handling of this incident allowed He Chunxiu to win a golden bean reward from the company, and also gained greater recognition, both young and old in the store, affectionately called her "Aunt He".
In the past 14 years, Aunt He has obtained more than a dozen golden beans and silver beans.
One of the store emergencies she remembered the most was a gentleman in his 60s who accidentally slipped down the stairs while leaving the store. He Chunxiu immediately called an ambulance, comforted the old man's wife, and accompanied them to the hospital. In the two months that the old gentleman was on bed rest, she often brought fruit to visit, the old gentleman's lover is old, and he has to pick up his grandson, hoping that the store can send an employee to help take care of it, He Chunxiu is a little difficult, but then helped the old man solve the problem of care. Her sincerity touched the two old men, and until now, He Chunxiu and the old man are still good friends.
He Chunxiu said: "The old gentleman's family is very cultivated and sensible, and what they value is the attitude of how we will deal with problems when we encounter them. ”
60-year-old "fragrant glutton".
After nearly ten years of struggle in Beijing, He Chunxiu has broadened his business boundaries and broadened his horizons. She ordered meals for international travel agencies, received tour groups from South Korea and Malaysia, prepared meals for tour groups, and learned a lot of Korean. I have seen celebrities and chatted with successful entrepreneurs about life, and my new understanding has changed my view of many things.
He Chunxiu said that in the past, even if he was successful, he only knew how to make money, but now it is different, he has lived to learn all the time, and his spirit is also very rich.
In order to help the young store manager expand the store, He Chunxiu left Beijing and worked in Nanchang, Jiangxi for three years. When she left, the store manager in Beijing was very reluctant, and there were often old customers who went to the store to ask, "Is Aunt He here today?" ”
In February this year, He Chunxiu celebrated her 60th birthday, and after working in Haidilao for many years, the conditions at home have improved greatly.
There are more store managers, and they hope that Aunt He can come to their store, but she refuses, "At this age, everywhere is a job, just do your job."
She knows that the store needs old employees like her, and she has accumulated a lot of practical experience at the grassroots level for a long time, which can not only help young store managers deal with emergencies, but also help employees communicate with store managers.
He Chunxiu said jokingly: "If it weren't for my age, I would have to take over the shop and do it myself!" ”
At the age of 60, she is still reluctant to really retire, "Haidilao has a rich life, there are many positions, some people are suitable for customers, some people are suitable for training, and some people are suitable for management, and if you find the right position, you will be very happy."