**10,000 Fans Incentive Program Recently, there has been a surge in complaints on food delivery platforms, and all because of a seemingly insignificant, but actually offensive fee - the packaging fee. For example, a Mr. Meng said: It is enough to order a Malatang and a box, but the packaging fee is charged 4 yuan, and I don't know how to calculate it.
Mr. Qi: I can accept that there is a packaging fee, but I can't accept a packaging fee for a dish, the most outrageous thing is that the breakfast sells bun fritters, a plastic bag, and charges 4 yuan, and the tomato sauce is free when you place an order, and you have to pay a dollar packaging fee when you pay.
There are many examples of these seemingly modest extra expenses, which consumers actually care about because they are money that should not be spent, and each order may seem like a few dollars, but it does add up to a lot of money.
Some consumers bluntly pointed out: this is the bottom line of the merchant testing the user, now the same food in the physical store to eat only 15 yuan, but the takeaway needs 234, in addition to the delivery fee, the majority of the package fee, this charging model, is undoubtedly harming the interests of consumers.
In response to this situation, the Shanghai Consumer Protection Committee clearly pointed out that charging takeaway packaging fees is harmful to the rights and interests of consumers, and takeaway ** should include basic packaging fees, because packaging itself is part of the service and should be included in food ** without additional charges.
We hope that the relevant authorities can strengthen supervision, effectively safeguard the legitimate rights and interests of consumers, and make food delivery services more fair and transparent. At the same time, it is also expected that merchants can consciously abide by the regulations and provide consumers with truly high-quality and convenient services.